Summary
Overview
Work History
Education
Timeline
Hi, I’m

Rohith Prabhakaran

Lead-Technical Support Engineer, Zoho Corporation Private Limited.
Chennai
Rohith Prabhakaran

Summary

Currently employed with Zoho as Lead-Technical support engineer and specialised in Zoho Subscriptions, a SaaS application that helps businesses with subscription billing and payments automation. Skilled in resolving complex technical issues, leading and mentoring support team.

Overview

7
years of professional experience
17
years of post-secondary education
1
Language

Work History

Zoho Corporation Pvt. Ltd.
Chennai

Lead-Technical Support Engineer
10.2016 - Current

Job overview

  • Mentored and led 15 associates. Strengthened team to medium sized team over course of years.
  • Efficiently communicated with external partners and integration partners and acted as medium of communication between stakeholders and partners.
  • Enhanced and Implemented various solutions/processes to effectively maintain SLA's, reduce response and resolution times.
  • Analyzed support metrics and reports on team performance, customer feedback, and KPI's to stakeholders. Thereby streamlined complete support process to maintain quality and efficiency.
  • Represented Zoho at various national and international events, presented and enhanced brand and product presence across regions.
  • Ensured that technical documentation, such as knowledge base articles and support guides, are accurate, up-to-date, and accessible to support team, stakeholders and customers.

Education

RMK College Of Engineering And Technology
Chennai, India

Bachelor of Engineering from Electronics And Communications Engineering
06.2012 - 06.2016

Velammal Matriculation Higher Secondary School
Chennai, India

High School Diploma
06.1999 - 03.2012

Timeline

Lead-Technical Support Engineer

Zoho Corporation Pvt. Ltd.
10.2016 - Current

RMK College Of Engineering And Technology

Bachelor of Engineering from Electronics And Communications Engineering
06.2012 - 06.2016

Velammal Matriculation Higher Secondary School

High School Diploma
06.1999 - 03.2012

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Rohith PrabhakaranLead-Technical Support Engineer, Zoho Corporation Private Limited.