Rohith Raj
Assistant Manager - Retirements GPS Delivery
Gurgaon
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Manager
Fidelity International
01.2024 - Current
- Proficient in ISA, GIA and pension products
- Transitioned benefits pension process to India from Uk and established new team
- Responsible for Management MI
- Successfully implemented active ops tool within team and managed plans for both UK and India benefits teams
- Successfully passed regulatory exams - FA2 and CF1
- Feel heard score of 99% and My Manager survey result of 100% was achieved
- Handling daily pricing cut offs, monitoring of multiple process queues
- Managed SLAs at 200% spike in volumes
- Been part of UK BCP Site creation and provided onsite training to BCP resources in UK.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Proficiently handled BCR , escalations and risk events
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Team Leader - Operations
Fidelity International
10.2021 - 12.2023
Process Specialist
Fidelity International
01.2019 - 09.2021
Senior Associate
Fidelity International
01.2017 - 12.2018
Associate
Fidelity International
06.2014 - 12.2016
Education
Bachelor of Arts - Economics
Jai Prakash University
06.2010 - 04.2013
Intermediate College - Commerce
Bhartiya Vidya Bhavan Jr Degree College
06.2008 - 04.2010
Intermediate College - Science
Sri Chaitanya Jr Degree College
06.2007 - 03.2008
High School -
Oxford High School
04.2006 - 03.2007
Skills
Product and service knowledge
Succession Planning
Problem-solving abilities
Customer Service
Managing Operations and Efficiency
Team motivation
Recruiting and interviewing
Strategic Planning
Project Management
Performance reviewing
Timeline
Assistant Manager
Fidelity International
01.2024 - Current
Team Leader - Operations
Fidelity International
10.2021 - 12.2023
Process Specialist
Fidelity International
01.2019 - 09.2021
Senior Associate
Fidelity International
01.2017 - 12.2018
Associate
Fidelity International
06.2014 - 12.2016
Bachelor of Arts - Economics
Jai Prakash University
06.2010 - 04.2013
Intermediate College - Commerce
Bhartiya Vidya Bhavan Jr Degree College
06.2008 - 04.2010
Intermediate College - Science
Sri Chaitanya Jr Degree College
06.2007 - 03.2008
High School -
Oxford High School
04.2006 - 03.2007
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