Rohith Sasikumar
Production Lead at Gadgeon
Ernakulam
Summary
Highly motivated and experienced Production Engineer with a passion for leading innovative programs that expedite the efficiency and effectiveness of organizational success. Organized and dependable candidate with comprehensive experience in process improvement, quality assurance and manufacturing. Exceptionally talented at investigating and sourcing new equipment and identifying and addressing technical issues. Dynamic professional possessing excellent planning, executing and monitoring capabilities.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior Production Support Engineer
Gadgeon Smart System Private Limited
5 2022 - Current
- Lead shifts and coordinate support activities, ensuring smooth operations and effective communication among team members.
- Working as Shift lead and platform lead for two iot platforms.
- Provide tier 3 support for various IoT platforms, ensuring timely resolution of production issues and minimizing downtime for clients.
- Troubleshoot and resolve complex technical issues
- Participate in manual testing for monthly releases, ensuring the quality and stability of software updates and enhancements
- Generating various reports for the management.
- Expertise in troubleshooting and RCA using different tools and application logs thereby improving stability of systems.
- Well-versed with Microsoft SQL Server Database management, SQL Stored procedure debugging and SQL job setups.
- Experience in using Oracle and PostgreSQL.
- Expertise in implementing Monitoring solutions and processes for the team by using different monitoring tools.
- Led training sessions on various tools and methodologies
Senior Software Engineer
PearlDataDirect
08.2020 - 04.2022
- Demonstrated strong incident management skills, effectively handling and resolving technical issues in a timely manner.
- Collaborated with cross-functional teams to design innovative software solutions.
- Provided production support in an Oracle environment.
- Troubleshooting issues by conducting thorough inspections of procedures and identifying errors.
- Investigated and resolved server issues - analyzing logs, creating RCAs, ensuring minimal downtime and optimal system performance.
- Prepare technical documents, ensuring clear and concise documentation of processes.
- Reporting and analysis and support informed decision-making
- Stakeholder management
- Generated trend and summary reports on incidents, providing valuable insights and analysis to support decision-making and problem-solving
System Analyst
Hubbell Burndy India
04.2017 - 09.2019
- Prepared and presented performance reports to the team, utilizing ZOHO to track and measure key metrics
- Coordinated with onsite teams to ensure seamless communication and collaboration, facilitating efficient workflow and project execution
- Provided support for all internal applications of HUBBELL, troubleshooting and resolving issues to maintain smooth operations
- Managed the HUBBELL Inbox called 'OHW,' ensuring prompt response and resolution of inquiries and requests
- Increased system security by identifying potential vulnerabilities and implementing robust safeguards against unauthorized access or data breaches.
- Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
Associate Consultant - Shared Services
Fragomen Immigration Services India Pvt Ltd
05.2015 - 04.2017
- Provided technical support for Fragomen Immigration Services India Pvt Ltd's company tool (IMS), efficiently resolving tickets within agreed service level agreements (SLAs)
- Trained and guided learning associates on various processes, reviewing their work at an operational level to ensure accuracy and adherence to standards
- Set up minor processes, streamlining operations and improving efficiency
- Acted as a subject matter expert for the client-specific case initiation process, ensuring smooth and accurate handling of cases
- Managed various long-term and short-term projects initiated from global offices, coordinating resources and ensuring timely delivery
- Documented processes for projects, ensuring clarity and consistency in execution
- Assisted in business development and analytics, providing support to executive-level management and utilizing Microsoft products such as Excel, Word, and PowerPoint proficiently
- Streamlined the proposal process in business development, resulting in significant time savings and meeting SLAs
- Maintained high-quality deliverables for both inbound and outbound clients, ensuring client satisfaction and retention.
Technical and Customer Support Specialist
Sutherland Global Services
11.2011 - 01.2015
- Provided technical and customer support, configuring and maintaining software applications, troubleshooting desktop environments, and ensuring optimal performance of LAN networks and PCs
- Resolved customer issues promptly and effectively, achieving a 95% customer satisfaction rating
- Configured Outlook Express and implemented mail backup solutions, ensuring seamless communication and data security for clients
- Conducted regular maintenance and updates to software applications, ensuring smooth operation and minimizing downtime for end-users
- Maintained clear and concise documentation of troubleshooting procedures and solutions, facilitating knowledge sharing and improving team efficiency
- Consistently followed industry best practices and adhered to company policies and procedures, ensuring compliance and data security
- Regularly monitored and optimized LAN network performance, implementing proactive measures to enhance speed and reliability.
Education
Bachelor of Engineering - Computer Science
METS School of Engineering
01.2007 - 04.2011
Skills
Incident Management
Application support
Database: Mysql, Oracle
Service Operation – Incident management, Access and Request management, Event management
Service Transition – Release management, Change management
Monitoring Tools :- AppDynamics, Grafana, SQL Monitor, Graylog, Kafka
Supporting Tools:-Confluence, Swagger, Mutation scripting
Domain Expertise
IOT, Fintech (Non Financial Banking Companies)
Certification
Project Management Professional (completed 35 hours PDU only)
Accomplishments
- Runners up in HUBBELL Internal Cricket Tournament
- Participated in the Corporate Badminton Tournament organized by Rotary Club Kerala, July 2016
- University runner's up in College Handball team
Timeline
Senior Software Engineer
PearlDataDirect
08.2020 - 04.2022
System Analyst
Hubbell Burndy India
04.2017 - 09.2019
Associate Consultant - Shared Services
Fragomen Immigration Services India Pvt Ltd
05.2015 - 04.2017
Technical and Customer Support Specialist
Sutherland Global Services
11.2011 - 01.2015
Bachelor of Engineering - Computer Science
METS School of Engineering
01.2007 - 04.2011
Senior Production Support Engineer
Gadgeon Smart System Private Limited
5 2022 - Current
Similar Profiles
Arun GeorgeArun George
Software Test Engineer at Gadgeon Smart SystemSoftware Test Engineer at Gadgeon Smart System
Ashik P KAshik P K
Senior Software Engineer at Gadgeon Smart SystemSenior Software Engineer at Gadgeon Smart System
Athullya ChandrashekarAthullya Chandrashekar
Data Engineer at Gadgeon Smart SystemData Engineer at Gadgeon Smart System