Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Languages
Generic

Rohith Shailesh

Calicut, Kerala

Summary

  • Obtain a career that will allow me to use my strong communication and organizational abilities, customer service experience, and ability to collaborate with others to good use.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Technical Support Service Representative

Amazon
Coimbatore
07.2019 - Current
  • I am currently working as an customer service associate in Amazon for 3.
  • Handled Indian, Canadian, European and American customers on chat and e-mail.
  • It was great working with Amazon, very friendly work environment, managers and coworkers, but am looking for a change on my work and to learn new skill sets.
  • Researched product and issue resolution tactics to address customer concerns.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

Education

Bachelor of Technology - Computer Science Engineering

Jyothi Engineering College B.Tech Undergraduate

Skills

  • Help Desk Support
  • Technical Troubleshooting
  • Customer Inquiries
  • Call Center Operations
  • Resolving Problems and Incidents
  • User Support and Troubleshooting
  • Online Chat Support

Accomplishments

  • Completed Business English Certificate preliminary course under Cambridge English Language Assessment, part of University Of Cambridge .

Hobbies

  • I am very much into online gaming, mostly First Person Shooter(FPS) games like Apex Legends, Valorant etc.

Languages

Malayalam
Native language
English
Upper intermediate
B2
Hindi
Elementary
A2

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Rohith Shailesh