ROHITH V V
SENIOR SUPERVISOR
Bangalore
Summary
Looking for opportunities to incorporate my skills and training to help the company grow. I am looking forward to roles that will help me realise my potential by exploring the various aspects of this field.
12 years of experience as Supervisor in various Hotel and Customers Department. Having good exposure in Hospitality/CSR/Training, strong understanding of business processes and workflow in the areas of Customer Support and Hospitality. Hands on experience in Merchandising, Vendor Support, Customer Support.
Overview
13
13
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Floor Supervisor
Hotel ARAMANA
05.2023 - 09.2025
- 2.5 Years of experience as Floor supervisor (May2023-September2025)
- Experience in Training & Development team.
- Experience in Sales Project Team
- Key Responsibilities Performed in Floor Supervisor
- Monitors daily customer service team output.
- Creates customer service processes and procedures.
- Completes customer service analytics reports.
- Operation and Workflow.
- Performance and Goals.
- Co-Ordinate with other departments to ensures smooth colabration.
- Preparing monthly and annual team targets.
- Keeping up-to-date with the company’s new products and other offerings.
- Preparing and assigning daily work schedules to the team members.
CSR Supervisor
Jazp.com, Bangalore
03.2020 - 03.2023
- 3 year of experience as CSR supervisor in JAZP.COM (March 2020 – March 2022)
- Experience in the field of Category Customer Service/Customer complaint/Inventory Support
- Worked in Customer support analysis team. Prior to this have been in CSR team for 3 months in the same company.
- Key Responsibilities Performed in Floor Supervisor
Supervisor
Golden Spices, Kingdom of Bahrain
09.2018 - 01.2020
- 2.4 years of experience as Supervisor in Golden Spice
- Experience in the field of Restaurant and Catering Supervisor
- Worked in Catering & Restaurant Team from the last 28 months.
- Prior to this have been in FOOD SAFETY Team for 14 months in the same
- Key Responsibilities Performed in Supervisor
- Food safety management
- Assisted with new hire training sections
- Supervised the department staffs
- Worked in Merchandising Team from the last 16 months.
- Guest satisfaction opportunities
Restaurant Manager
Red Onion, Bahrain
08.2016 - 08.2018
- 2.1 year of experience as RESTAURANT MANAGER in RED ONION Restaurant (Aug 2016 – Aug 2018)
- Experience in the field of Managing Hotel Operations
- Key Responsibilities Performed in Restaurant manager
- Established long term relationships with corporate clients
- Make sales referrals, cross-sell products and introduce new one
- Process returns and check to see if items are damaged
- Resolve customer complaints and, guide them and provide relevant information’s
Crew Trainer
Emirates Fast Food Company LLC (McDonald’s), UAE
11.2012 - 04.2016
- 3.5 year of experience as Crew Trainer in MC DONALD’S (Nov 2012 – Apr 2016)
- Key Responsibilities Performed in Crew Trainer
- Food safety Team Crew Trainer in Learning & Development Team
- Ability to work well in high pressure situations
- Deliver friendly and efficient services to ensure a pleasant dining experience for all guest suggesting menu items
- Trained new server on Menu knowledge and steps of quality service
- Appropriately suggested additional items to customers to increase the sales
Education
Master in Business Administration - Tourism & Hotel Administration
Bharathiar University
Tamil NaduBachelor of Science - Catering and Hotel Administration
ALAGAPPA University
Tamil Nadu04.2012
Skills
Creative thinking
Certification
Crew Trainer
Interests
Listening to music, Gaming, Travelling
DECLARATION
I hereby declare that all the information furnished here is true to the best of my knowledge.
AREAS OF EXPERTISE
- Promotion
- Team Management
- Market intelligence
- Project management
- Brand management
- Strategic planning
- Managing development
- Menu generation
- Sales enablement
- Customer satisfaction
- Customer experience
- Channel management
Timeline
Floor Supervisor
Hotel ARAMANA
05.2023 - 09.2025
CSR Supervisor
Jazp.com, Bangalore
03.2020 - 03.2023
Supervisor
Golden Spices, Kingdom of Bahrain
09.2018 - 01.2020
Restaurant Manager
Red Onion, Bahrain
08.2016 - 08.2018
Crew Trainer
Emirates Fast Food Company LLC (McDonald’s), UAE
11.2012 - 04.2016
Master in Business Administration - Tourism & Hotel Administration
Bharathiar University
Bachelor of Science - Catering and Hotel Administration
ALAGAPPA University