Travel
Rohith Kumar Ch
Area Manager
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services . Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Reliable employee seeking Area Manager position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Area Manager
Flipkart (Ekart Logistics)
Karimnagar
05.2022 - Current
- Managing daily Operations activities of hubs in Telangana region.
- Planning of Manpower requirements as per the projection of load.
- Capacity Planning and ensuring optimum capacity utilization as per design productivity and manpower AOP.
- Analyzing data to identify the gaps or areas of improvements.
- Ensuring that all the operations parameters are achieved as per the defined metrics.
- Identifying the training needs of employees and coaching them to fix the identified gaps.
- Working towards 100% deployment of all projects and ADM model as per the company policy and guidelines.
- Working towards reducing the CPS for the region as per the target set by company.
- Regularize all underperforming hubs and stabilize the process of all new hubs with the lessons learned.
- Process adherence audit coverage based on standardized work instructions.
- Improving CX METRICS score for the region
- Handling escalations as key spoc for the region.
- Handling Partner complains and queries, motivating floor staffs to achieve their individual Hub Performance target.
- Responsible for maintaining the parameters set by the Management for the delivery hubs. (Day0, D1, P1D, Customer Escalations,Losses etc).
- Responsible for maintaining the SOP and code of conduct as per company policies
Customer Experience Coach
Flipkart ( Ekart Logistics)
Karimnagar
04.2016 - 05.2022
- Managed recruitment, training and development for highly effective sales team.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Developed and led group training courses to align with corporate sales and service goals.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Liaised between executives and entry-level workers, facilitating smooth communication.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
- Designed and implemented sales training program and documentation.
- Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.
- Executes and manages the Train-the-Trainer process throughout the region.
- Lead learning enhancement classes to improve knowledge and people skills for workplace to success and advancement.
- Monthly reviewing with the stake holders and sourcing an extended Learning's.
- A core area of focus will be development of the Customer Service training programs to improve departmental performance and efficiency
- Monitor employee and manager feedback results and build or continuously update training material to support our business goals
Restaurant Manager
Dominos Pizza
Hyderabad
06.2011 - 04.2016
- Responsible for Proficient in Operations of Restaurants, Pre-Opening of Restaurants, Sales & Marketing, Kitchen Operations and Training of Staff etc.
- Recognized for outstanding organizational skills, creativity, artistic display, public relations and an ability to consistently exceed customer expectation.
- Adhere to key DPI policies and standards through informal “spot checks” of a short list of items at the beginning of restaurant visit.
- Working with each Manager in the Restaurant to deliver EBIDA (Profit) and meet targeted flow-thru in each cost heading through efficient controlling.
- Presenting financial/operational Monthly/Quarterly updates during Monthly Meetings & Quarterly with Circle Manager & Area Manager.
- Creating a positive image about the Brand in communities through conducting CSR “Corporate Social Responsibilities” activities.
- Responsible for Restaurant Staff Recruiting, training, Coaching, Orienting and Motivating Employees.
- Created and Maintained Team Relations.
- Monitored and managed more than 35 staff in and promoted potential and Discipline persons for next level.
Education
Hotel Management - Hotel Management
IIHMCA
Hyderabad 08.2008 - 05.2011
Skills
Area management
undefinedCORE COMPETENCIES
- Last Mile Logistics (Delivery Fleet)
- Inventory Management
- Customer Experience
- People Management
- loss control Management
- Sourcing/Supply
- Hub Operations
- Quality & Safety Compliance
Accomplishments
- Rewarded as best Customer Experience Coach from Board of directors for the year of 2019 & 2017 in Flipkart
Interests
Music
Timeline
Area Manager
Flipkart (Ekart Logistics)
05.2022 - Current
Customer Experience Coach
Flipkart ( Ekart Logistics)
04.2016 - 05.2022
Restaurant Manager
Dominos Pizza
06.2011 - 04.2016
Hotel Management - Hotel Management
IIHMCA
08.2008 - 05.2011
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