Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Rohith Kumar Reddy KOTLA

Rohith Kumar Reddy KOTLA

London

Summary

Results-driven Shift Manager with expertise in inventory management, staff supervision, and food safety standards. Committed to enhancing team efficiency and maximizing customer satisfaction through effective training and problem-solving.

Overview

4
4
years of professional experience

Work History

Shift Manager

MC Donald's
London
05.2024 - Current
  • Optimized inventory management and restocked supplies to sustain operational flow.
  • Supervised team members during peak hours to enhance service efficiency.
  • Conducted training for new employees on food safety and customer service standards.

Customer Experience Associate

Touch CX
Hyderabad
08.2021 - 04.2023
  • Assisted customers with inquiries and product selections to enhance satisfaction.
  • Managed customer complaints and provided effective resolutions in real-time.
  • Collaborated with team members to improve service processes and customer interactions.

Education

Bachelor of Science -

Spandana Degree College
Hyderabad
07-2022

Intermediate

Sri Chaitanya Inter College
Hyderabad
07-2019

High School Diploma -

Bhashyam High School
Hyderabad
03-2017

MBA -

BPP University
London

Skills

  • Inventory management
  • Staff supervision
  • Employee training
  • Food safety standards
  • Customer service
  • Complaint resolution
  • Effective communication
  • Process improvement

Affiliations

  • Volunteering
  • Management
  • strategic planning

Timeline

Shift Manager

MC Donald's
05.2024 - Current

Customer Experience Associate

Touch CX
08.2021 - 04.2023

Bachelor of Science -

Spandana Degree College

Intermediate

Sri Chaitanya Inter College

High School Diploma -

Bhashyam High School

MBA -

BPP University

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Rohith Kumar Reddy KOTLA