ROHITH L

• Deploying a Multi-Tier Website on AWS-
  Used AWS services like EC2, ELB, Autoscaling, VPC to create reliable architecture to host a PHP website. Used SNS for sending mails for the website operations. Deployed the app in a Pvt. subnet and prevented the website from crashing.
• Deploying a Website for High Availability &Resilience.
  Designed a highly available architecture that will automatically scale it's servers horizontally/vertically based on workload and the use cases. Balanced the load using ELB and the architecture will be decoupled to connect an RDS database with an EBS.
• Dockerizing the applications on the production server using ubuntu container image being installed on the apache.
• Created GitFlow workflow architecture containing master, release, feature, hotfix and development branches (master, dev, release).
• Worked with software development and testing team to design and develop robust CI/CD pipeline using Docker, Ansible (playbook), Jenkins, Kubernetes creating a multi tier cluster orchestration nodes, meeting clients requirements.
• Worked with a team to deploy various AWS resources as per the customer requirements and contributed towards maintaining cloud infrastructure efficiently.

My role in this project is to execute a new product and perform analysis on the same in order to meet the Minimal Viable Product (MVP) criteria before launching the product across PAN India. Currently we have stretched our product horizon to 25+ locations PAN India with a stable KPI.

• During the project course, have made considerable improvement with the product's market visibility with respect to SaaS.
• Recruiting the team (Project Resources), performing a cost-benefit analysis, and involvement in Costing & budgeting, etcetera.
• Motivate and develop teams to meet new challenges.
• Processing the invoices/bills from concerned consultants and communicating the same with the respective team for further pay-out processing.
• Cross-functional team handling: I am responsible for being in constant communication with the various stakeholders.
• I have helped the project team throughout the pilot test run of the product and thereby making the product launch successful.
• Having a regular review with the team leaders or stakeholders.
• Performing RCA in order to find the root causes of the arising problems and thereby escalating the problem with relevant solutions to the respective stakeholders.
• Have worked with the project team concerning horizon expansion of the format by adding to 25+ new locations across multiple cities.
• Conducting the Job-readiness training for all the new joiners.
• Have contributed toward the project in various other metrics.
• Have helped the project in terms of End-User/format stabilization.

• Have improved the business process flow yielding better quality.
• Managing centre experience and incremental enhancements.
• Inventory management: Ensuring inventory essentials, supplies, and equipment, responsible for both stocking and re-ordering.
• Maintaining the records of the team subordinates.
• Customer experience and troubleshooting.
• NUX and In-centre sales.
• Conducting facility audits at scheduled intervals.
• Maintaining the NPS on a positive curve.
• Various Other experiences within the organization:

My responsibility includes tracking and monitoring the consultation process across the Tele-consultation Control Tower (CT).

• Analyzing consultations and collecting feedback from the end-user to improve/provide better customer service/XP.
• Addressing the technical and customer troubleshooting during the consultation process.
• Scheduling the doctors and patients/clients in order to make sure the consultation occurs at ease without affecting the customer experience.
• SLA management