Result-oriented and self-motivated Associate Director having overall 18+ years of experience in the design, planning, configuration Datacenter and End user IT infrastructure, Global IT service delivery and global account management. My expertise is in Security, DC & Cloud technologies and Modern workspace.
• Technical Account Management - Technical Account management for Microsoft Gold Partners. Relationship Management and Customer Satisfaction across the account. Ensure visibility and Top Management support for the identified Key Accounts
• Techno-Commercial - Serving as a Single Point of Contact/interface for Microsoft Partners for advisory services
• Business Development - Identifying key/institutional accounts, devise & implement key account plans to secure profitable business. Building and maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving delivery & quality norms.
• Customer relationship management - Maintaining cordial relations with customers to sustain the profitability of and increased referrals
• Team Management - Imparting /organizing training programs for recruits for achieving pre-planned business targets. Leading, training & monitoring the performance of team members to ensure efficiency in operations and meeting of individual & group targets.
• Escalation Management – Managing escalations from partners to Microsoft with various technical issues. Need to make sure issues are sorted out on time and partner is happy and satisfied with the services delivered.
• Assembling & maintenance of computers.
• Installing Operating Systems and Soft wares (Win 2000 & 2003).
• Deploy, Configure, and maintain Mail Servers.
• Outlook Express Configuration on client machines
• LAN setup
• Routing & Remote Access Services between Different sites.
• Identity management
• Network Security & LAN Troubleshooting.
• Configuring various Networking devices (Printers, Modems and Scanner, etc.
• Execute Audio/Video infrastructure projects
• Leading software and hardware teams during project executions
• Deploying technology stack based on customer requirements
• Some of the projects delivered are as below:
(a) Indian Government - FM Studios and News Room digitalization & automation for Indian Government including HA database services
(b) Indian Government - Gyan darshan education satellite-based channel digitalization and automation
Cloud services
Certified Information Systems Security Professional
Date of Birth: 21st January, 1980
Languages known : English and Hindi
Visa: US L1B Microsoft for Internal engagements and US Business Visa
Azure Security Engineer Associate
Security, Compliance, and Identity Fundamentals
Certified Information Systems Security Professional
Microsoft Certified Trainer
Azure Administrator Associate
Modern Desktop Administrator Associate
Prince2 Foundation & Practitioner
Installing and Configuring Windows 10
Architecting Microsoft Azure Solutions
Cobit® 5.0 Foundation Examination
TOGAF
VMware vSphere Certified Professional 4.0
ITIL v3.0