ROHIT KUMAR PALLI
Project Manager
MONTRÉAL
Summary
Resourceful Project Manager and Scrum Master with 9 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management. Helping clients to meet and exceed business goals. Bringing forth proven expertise in guiding business operations, management, strategy, and profitability. Skilled in Windows Server, VMware vSphere, Technical Support, Access Management, Risk Analysis, Tableau, MS Project, Jira and MS Power BI. Adept in dealing with complex issues and challenges, advising clients in a way that enhances performance.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Business Analyst
Morgan Stanley Canada Inc
Montreal
12.2020 - Current
- Worked collaboratively with designers to develp interactions and user-flows
- Produced documentation for solutions
- Invented and analyzed project specifications to meat goals
- Developed new corrections and improvements
- Brought forth the ability to multitask and prioritize
- Developed and implemented requirements for new and existing applications
- Created innovative and usable solutions
- Managed and supported business risk and worked to develop and implement strategic solutions
- Oversaw design, regulation, and daily management of principal projects
- Performed successful UAT for a solution before delivery
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Project Manager
Perfumes ETC Limited
Toronto
09.2019 - 09.2020
- Worked with the overall mission of the company in mind and sought to effectively convey and promote the company's true brand
- Collaborated with cross-functional teams to achieve project goals in a timely and effective manner
- Workedincollaborationwiththeseniorprojectmanagertodefineprojectgoalsand establish a timeline and plan to achieve them
- Effectively managed contracts with suppliers
- Managed and implemented project budget and requirements
- Provided project updates to stakeholders and supervisors
- Worked well independently and also with others.
Project Coordinator
Fleming College
Peterborough
05.2019 - 08.2019
- Worked closely with project managers and engineers to ensure project needs were fulfilled and budgets were honored
- Worked to ensure successful project execution according to established objectives, timelines, and costs
- Workedincollaborationwiththeseniorprojectmanagertodefineprojectgoalsand establish a timeline and plan to achieve them.
Technical Solutions Consultant
Hewlett Packard Enterprise
Bangalore
05.2016 - 12.2018
- Developed and presented findings and solutions to audiences including senior executives and stakeholders
- Helped to provide industry-leading solutions
- Offered experience working with client-server architectures, networking protocols, and databases
- Utilized the latest IT Support tools, techniques, and approaches
- Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
- Participate in Proactive Support, monitoring and managing alerts
- Technical troubleshooting of customer environments
- Create new knowledge base articles to share information for reuse throughout the
Client Technical Support Associate
Dell International India Private Limited
Bangalore
05.2015 - 04.2016
- Responds to customer technical problems/issues related to hardware, software, and networking via e-mail/chat and phone
- Owns customer issues from beginning to resolution
- Assists customers by diagnosing problems and providing resolutions for technical and service issues
- Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts
- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Associate Customer Support
Tech Mahindra BPO Limited
Hyderabad
07.2014 - 02.2015
- Respond to post-sales customer support issues, raised by the customer via phone/email/web
- Providing assistance to customers in the USA and Canada with HERE maps for the better navigation system.
Education
Post Graduate Diploma - Project Management
Fleming College
Peterborough 05.2019 - 05.2019
Bachelor of Technology - Mechanical Engineering
Jawaharlal Nehru Technological University
Kakinada 09.2010 - 05.2014
VMware Certified Professional - Foundations , VMware Inc. - undefined
09.2010 - 05.2014
Skills
Microsoft Office Suite
Timeline
Business Analyst
Morgan Stanley Canada Inc
12.2020 - Current
Project Manager
Perfumes ETC Limited
09.2019 - 09.2020
Post Graduate Diploma - Project Management
Fleming College
05.2019 - 05.2019
Project Coordinator
Fleming College
05.2019 - 08.2019
Technical Solutions Consultant
Hewlett Packard Enterprise
05.2016 - 12.2018
Client Technical Support Associate
Dell International India Private Limited
05.2015 - 04.2016
Associate Customer Support
Tech Mahindra BPO Limited
07.2014 - 02.2015
Bachelor of Technology - Mechanical Engineering
Jawaharlal Nehru Technological University
09.2010 - 05.2014
VMware Certified Professional - Foundations , VMware Inc. - undefined
09.2010 - 05.2014