ROHIT KUMAR RANA
Tools Specialist
Noida
Summary
Dedicated and results-driven Monitoring Tools Lead with over 8 years of experience in designing, implementing, and managing comprehensive monitoring solutions to optimize IT infrastructure performance, enhance security, and minimize downtime. Adept at leading cross-functional teams and collaborating with stakeholders to achieve business objectives. Proven ability to identify, troubleshoot, and resolve complex technical issues promptly. Highly skilled in leveraging cutting-edge monitoring tools and technologies to deliver real-time insights and proactively address potential issues.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
9
9
Certifications
3
3
Languages
Work History
Manager
Genpact
Noida
03.2023 - Current
- Logic Monitor Configuration and implementation
- Creating data sources for cloud based monitoring such as AWS, AZURE,GCP
- Troubleshooting network and platform related issues
- Integration of LogicMonitor platform with service now using Mulesoft
- Integration of Logic Monitor with BigPanda through API/Jason payload
- Integration with Intelligen application using API
- Tuffin Firewall management and support. Creating Vlan, discovering firewalls and integrating with ITSM platform to perform Port open/block request
- Cisco ISE administration and management. Creating policy based on user authentication level
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
Consultant
Infosys Ltd
Chandigarh
11.2021 - 03.2023
- Main Responsibility: L2 TO L3
- SAM/NAM/DPA administration and upgradation
- Automation of node population and application assignment using custom alert script
- Mass mute alert dashboard using custom script and framework
- Network compliance dashboard using custom KPI widget
- Palo Alto VPN monitoring using API polling
- Created PowerShell script monitors for windows and Linux
- Trap based alert creation and monitoring using trap viewer filter with power shell script
- Load balancing the environment on weekly basis keeping zero load on primary poller
- Troubleshooting agent and SNMP related issues with the infra team
- Configuring UnDP poller to access and monitor the specific information using OID and MIB
- SSL Certificate monitor using custom power shell script
Senior Specialist
HCL Technologies Ltd
Noida
07.2020 - 10.2021
- Reason for looking for Change: Growth and Expansion, L2 TO L3
- NAM/NPM/NCM/NTA/IPAM/KIWISYSLOG/Orion Atlas module installation and administration
- Un-managing devices using service now change schedule window with SolarWinds out of box API
- Design Custom Properties solution to allow for more granular monitoring, alerting, and reporting
- Automation of PING and TRACEROUTE using NCM scripting for specific WAN links
- Design Groups and Dependencies to streamline monitoring and alerting
- Configure NTA Application and Service Ports, IP Address Groups, and refine deployment of NETFLOW collectors to provide a more granular view of NETFLOW traffic across network infrastructure
- In addition to creating circuit level NETFLOW monitoring of all L2 Site-to-Site VPN connections
- Design and develop APE (Additional Polling Engine) monitoring solutions to anticipate client scalability needs
- Organize, standardize, and coordinate the design of custom desktop and NOC based views encompassing multiple e-Commerce sites
- Configured various custom property group like email account, Region and Network connectivity for smart alerting & Reporting
- Design and automate custom reports for distribution
- Configured SNMP Polling failure dashboard for SNMP related issues
- Customization of alerts, reports, view and modern dashboard
- Orion Poller creation for fetching correct information of the device
- Customized alert creation for minimal IT downtime
- Orion integration with ITSM tool (Service Now, BMC True sight, BMC Remedy) for proactive incident management
- Orion Integration with My-Xalytics using out of box API for performance reporting
- Orion SMS integration to get SMS alert for critical devices like Core and distribution switch
- Creating custom property group to get specific vendor/devices reports, alerts and view
- Configured out of box reports for network downtime duration with incident data
- Incident management, troubleshooting, reporting and vendor alignment
- Upgrading SolarWinds NAM using Centralized upgrade.
Analyst
Accenture Services Private Limited
Gurgaon
11.2017 - 06.2020
- Reason for looking for Change: Career Advancement, : L2 TO L3
- Installation and configuration of SolarWinds modules, Op-Manager, EMC NCM ionix
- Performing DB activity (Re-Indexing) on monthly basis on Linux platform with distributed and as well as combined architecture
- Creating regex and policies standards for SOC compliance operations
- Worked on various vendor models like Cisco, FortiGate, Aruba, Juniper, Avocent and Bluecoat packet shaper
- Scheduling tasks, taking snapshot backup, discovering new devices, creating custom field on HPNA
- Purging old and unwanted data to maintain application performance
- Work with Network and Systems Administrators for troubleshooting incidents
- Backup Network Node configurations utilizing Network Configuration Manager
- Configured Op-manager for proactive alert monitoring
- Configured Microsoft Azure NPM to monitor express route circuits
- Migration and Upgradation of SolarWinds modules to new environment with new IP and database.
Application Engineer
Tata Consultancy Services
Gurgaon
10.2015 - 10.2017
- Reason for Change: End of Running Projects in the organization, L1 TO L3
- Installation and configuration of SolarWinds modules like NPM, NCM, NTA, IPAM, KIWISYSLOG
- Creation of device templates, uploading MIB’s, creating new monitors to get device specific parameters, NetFlow billing reports for multiple clients IP groups
- Design custom alerts to streamline alerting process, reduce redundant alerts, and augment out of the box alerting configurations
- Design custom pollers via MIB OID’s to monitor specific Router, Switch, and Firewall functions
- Troubleshooting of networking issues when network goes down and in delay of response, configure and management work of L1
- Designed Network Atlas map for NOC view based on specific site location
- Created out of box NCM device template for backup the configuration
- Created several dashboards and restricted to specific team based on the requirement
- Upgrading SolarWinds platform using SolarWinds offline installer
- Integration of SolarWinds with BMC remedy using True sight for day-to-day ticketing and operation
- Tools and Software experience
- Microsoft Azure NPM Monitoring express route circuits vROps and vRNI: Basics of vROps and vRNI
- SolarWinds: NPM, NAM, NCM, NTA, IPAM, SAM, KIWISYSLOG, UDT
- LogicMonitor: Basic logic monitoring
- Op-Manager: Op-Manager network monitoring, NetFlow Billing, NCM/HPNA: Security and Compliance Reporting
- Net brain: For end-to-end network visibility and troubleshooting
- Cisco Prime: Monitoring network devices and WLC
- Service Now/ BMC Remedy: Incident, task, Change management
Education
B.E - Electronics And Communication
VTU (SIR MVIT)
Bangalore 06.2012 - 09.2015
Diploma BSFIT - Electrical, Electronics And Communications Engineering
BSF IT
Bangalore 04.2009 - 05.2012
High School Diploma -
ABM Ser Sec School
Himachal Pradesh 03.2008 - 03.2009
Skills
Technical Expertise in Tools Implementation
SolarWinds NAM, SAM, DPA, WPM, VMAN
Op-Manager ManageEngine, Net-brain, Op-Manager NetFlowLogic Monitor implementation and configuration
OS known: Windows Server 2008/R2/2012/2016 R2, Linux basics (RHEL) Ubuntu 1204/1404Tuffin Firewall Management
Cisco ISE
Certification
Completed CCNA training
Timeline
Manager
Genpact
03.2023 - Current
Consultant
Infosys Ltd
11.2021 - 03.2023
Senior Specialist
HCL Technologies Ltd
07.2020 - 10.2021
Analyst
Accenture Services Private Limited
11.2017 - 06.2020
Application Engineer
Tata Consultancy Services
10.2015 - 10.2017
B.E - Electronics And Communication
VTU (SIR MVIT)
06.2012 - 09.2015
Diploma BSFIT - Electrical, Electronics And Communications Engineering
BSF IT
04.2009 - 05.2012
High School Diploma -
ABM Ser Sec School
03.2008 - 03.2009