Rohit Kumar Saini
Delhi
Summary
Website Designer with extensive experience in creating responsive, user-centric websites that prioritize performance and usability. Skilled in HTML, CSS, and SEO-friendly design, leveraging AI-assisted workflows for efficient web solutions. Completed foundational education in computer applications, supplemented by over 35 certifications in web design, graphic design, digital marketing, and SEO. Seeking entry-level web design opportunities to apply skills and collaborate within a professional team.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Reliance Retail
Dabri Mor, New Delhi
07.2024 - 10.2024
- Tracked inventory levels of popular items to ensure customer order fulfillment.
- Updated databases with new and modified customer information.
- Strengthened customer retention through introduction of discount options.
- Processed special orders in person and via telephone, generating monthly additional revenue.
Customer Service Executive
Jindal X
Moti Nagar, New Delhi
02.2024 - 04.2024
- Resolved customer complaints through effective communication and timely solutions.
- Assisted customers with inquiries and product information to enhance service experience.
- Developed strong relationships with customers, promoting loyalty and repeat business.
- Provided management with feedback on recurring customer issues for improvement.
Education
Bachelor of Computer Applications (BCA) - Computer Science
IGNOU
Naraina, New Delhi10-2025
Senior Secondary (12th) - Arts
CBSE
Nawada, New Delhi05-2024
Skills
- Customer service excellence
- Programming fundamentals
- Project management
- Task prioritization
- Front-end development
- Graphic design
- SEO strategies
- Web design and coding
- Google Ads management
- Digital marketing tactics
- Keyword analysis
- HTML5 proficiency
- Paid media advertising
- Deep learning
Timeline
Customer Service Associate
Reliance Retail
07.2024 - 10.2024
Customer Service Executive
Jindal X
02.2024 - 04.2024
Bachelor of Computer Applications (BCA) - Computer Science
IGNOU
Senior Secondary (12th) - Arts
CBSE