Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ROHIT KUMAR VERMA

Kota

Summary

Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

8
8
years of professional experience

Work History

Customer Service Manager

Au small finance bank Ltd
Baran
12.2023 - Current
  • Developed and implemented strategies for providing excellent customer service experience.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.

Deputy Branch Manager

Yes bank Ltd
Ramganjmandi
06.2023 - 10.2023
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Prepared reports summarizing sales activities, customer satisfaction surveys, budget variances.

Customer Service Manager

Au small finance bank Ltd
Kota
11.2016 - 06.2023
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.

Education

Master of Commerce - Accountancy

Government Commerce College Kota
Kota
07-2015

R S C I T -

Vardhaman Mahaveer Open University
Kota
09-2013

Bechlor of Commerce -

Government Commerce College Kota
Kota
04-2013

Board of Senior Secondary -

Suman Bharti Senior Secondary School
Kota
05-2010

Board of Secondary -

Jupiter Senior Secondary School
Kota
07-2008

Skills

  • Customer relationship management
  • Problem solving
  • Data analysis
  • Customer satisfaction optimization
  • Sales reporting
  • CRM software
  • Microsoft outlook, word, and Excel
  • Effective communication
  • Team collaboration

Languages

Hindi
Proficient
C2
English
Upper Intermediate
B2

Timeline

Customer Service Manager

Au small finance bank Ltd
12.2023 - Current

Deputy Branch Manager

Yes bank Ltd
06.2023 - 10.2023

Customer Service Manager

Au small finance bank Ltd
11.2016 - 06.2023

Master of Commerce - Accountancy

Government Commerce College Kota

R S C I T -

Vardhaman Mahaveer Open University

Bechlor of Commerce -

Government Commerce College Kota

Board of Senior Secondary -

Suman Bharti Senior Secondary School

Board of Secondary -

Jupiter Senior Secondary School
ROHIT KUMAR VERMA