Summary
Overview
Work History
Education
Skills
Software
Accomplishments
Timeline
Generic
Rohit  Panchal

Rohit Panchal

Food & Beverage Executive
Mumbai

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Food & Beverage Executive

Courtyard by Marriott
Mumbai
03.2019 - Current
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained neat and orderly front desk and lobby area to uphold hotel standards.
  • Maintained high level knowledge of all hotel services offered to answer guest questions.

Guest Service Associate

Momo café
Mumbai
06.2017 - 02.2019
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Used Company CRM to check daily record sheets, guest accounts and available vouchers.

Education

Hotel Management - Food & Beverage

IIHM Mumbai
India
03.2014 - 06.2017

HSC -

Poddar College
India
03.2012 - 03.2014

Skills

    Guest accommodations

undefined

Software

Handling MICROS WS4, SYMPHONY

Outlook Express, Internet, Web-based Email

Communication Skills

Microsoft Tools - Excel, Powerpoint

Accomplishments

    • Successfully Done Sit down Dinner for owners wedding 100 pax

    • Butler service to MR. ANIL PARAB Transport & Parliamentary Minister Maharashtra Government

    • Presented views on maximizing profits through cost efficient methods using power point


Timeline

Food & Beverage Executive

Courtyard by Marriott
03.2019 - Current

Guest Service Associate

Momo café
06.2017 - 02.2019

Hotel Management - Food & Beverage

IIHM Mumbai
03.2014 - 06.2017

HSC -

Poddar College
03.2012 - 03.2014
Rohit PanchalFood & Beverage Executive