Rohit Rai
New Delhi
Summary
Dynamic sales leader with a proven track record at ZeroPe, driving ₹500 million in loan book growth. Expert in fintech scaling and national account management, I excel in strategic partnerships and team leadership. My ability to optimize operations and enhance customer experience has consistently delivered exceptional results in competitive markets.
Overview
13
13
years of professional experience
Work History
Sales Head
ZeroPe
New Delhi
12.2023 - Current
- Owned national growth and revenue expansion for ZeroPe's healthcare lending business.
- Onboarded 2,000+ hospitals and healthcare partners, including Clove Dental, Fortis, Max, Sir Ganga Ram, Kolors Wellness, Sabka Dentist, and other national and mid-sized chains.
- Led multi-city market launches, including Jaipur, Lucknow, Bangalore, Pune, Hyderabad, Mumbai, Chandigarh, and Delhi NCR.
- Built and managed a lean team of six across sales, operations, and customer experience.
- Oversaw end-to-end operations, including merchant onboarding, customer care, settlements, and issue resolution.
- Key Impact: Scaled the business to a ₹500 million loan book, with 10,000+ loans, operating with a lean team of six.
National Account Manager
BharatPe
New Delhi
12.2019 - 01.2021
- Acquired and scaled national enterprise accounts across multiple merchant categories.
- Positioned BharatPe as a strategic payments partner for large brands.
- Launched differentiation initiatives such as 'Your Brand, Your QR Code.'
- Introduced loyalty programs during COVID-19 to improve merchant retention and repeat usage.
- Led sales and operations teams, ensuring excellence in customer care and settlement processes.
- Key Impact: Managed 1.2 million transactions across diverse merchant segments.
- Served as designated spokesperson for NPCI and Government of India Digital India initiatives.
Deputy Manager
MobiKwik
New Delhi
07.2019 - 12.2019
- Led merchant acquisition across F&B categories including restaurants, college canteens, and corporate cafeterias.
- Designed and executed targeted campaigns to drive offline and online transaction growth.
- Launched and scaled the Delhi & Punjab market with a team of five.
- Onboarded 400+ SMB merchants through structured market-entry planning.
- Key Impact: Increased GMV from ₹1.3 million to ₹8.3 million within the first quarter.
Key Account Manager
Zomato
New Delhi
06.2018 - 07.2019
- Acquired and managed high-value restaurant partners for Zomato’s advertising and growth products.
- Solved complex merchant issues across ads, online ordering, and reservations through cross-team collaboration.
- Drove consistent month-on-month growth using data insights and revenue forecasting.
- Helped merchants scale visibility and ROI on the platform.
- Key Impact: Generated ₹40 million in annual billing across 40+ key merchants.
Senior Account Analyst
American Express
New Delhi
06.2015 - 06.2016
- Led process optimization initiatives for large corporate onboarding programs.
- Conducted root-cause analysis to eliminate operational inefficiencies and delays.
- Acted as a trusted advisor to enterprise clients, coordinating with sales, operations, and compliance teams.
- Delivered performance, risk, and financial analysis reports to senior stakeholders.
- Key Impact: Reduced onboarding timelines for corporates with 1,000+ employees.
Universal Banker
Citibank N.A.
New Delhi
02.2013 - 06.2015
- Delivered personalized banking solutions by building long-term customer relationships.
- Drove loan and credit card sales through consultative selling and product education.
- Managed end-to-end customer journeys including onboarding, approvals, and post-sales support.
- Resolved customer issues with a strong focus on service quality and compliance.
- Key Impact: Achieved ₹30 million in annual loan disbursements.
Education
MBA - Marketing Management
SP Jain Global School of Management
Mumbai08.2023
Skills
- Fintech and startup scaling
- National and enterprise account management
- Revenue growth and P&L ownership
- Market launch and expansion strategy
- Lending, payments, and merchant ecosystems
- Operations, CX, and collections oversight
- Team leadership and cross-functional execution
- Strategic partnerships and stakeholder management
Personal Information
- Date of Birth: 01/15/90
- Nationality: Indian
Leadership Profile
Fintech and startup leader with 10+ years of experience across banking, payments, marketplaces, and lending platforms. Proven ability to build businesses from zero to scale, manage national key accounts, launch new markets, and lead lean, high-performance teams. Strong background in revenue growth, operations, customer experience, and partnerships, with hands-on execution in fast-paced startup environments.
Timeline
Sales Head
ZeroPe
12.2023 - Current
National Account Manager
BharatPe
12.2019 - 01.2021
Deputy Manager
MobiKwik
07.2019 - 12.2019
Key Account Manager
Zomato
06.2018 - 07.2019
Senior Account Analyst
American Express
06.2015 - 06.2016
Universal Banker
Citibank N.A.
02.2013 - 06.2015
MBA - Marketing Management
SP Jain Global School of Management