Rohit Raj
Bengaluru
Summary
Resolved complex technical issues related to GST TDS e-invoicing, e-way bill, and ERP integrations, ensuring optimal system performance.
Overview
2
2
years of professional experience
Work History
Enterprise Technical Support Engineer
ClearTax
BANGALORE
01.2025 - Current
- Addressed and resolved 40+ enterprise support tickets each week to enhance customer satisfaction.
- - Troubleshoot ERP/API integrations and SQL issues.
- - Support GST, TDS, e-Invoicing, and e-Way Bill compliance.
- - Coordinate with Product, Engineering, and L2 teams.
- - Conduct customer technical walkthroughs and sandbox setup.
Education
MCA -
A.N. College
Patna01-2023
BCA - undefined
B.M.D. College
Dayalpur01-2019
Skills
- Provided technical support to users for software and hardware issues
- Assisted with application support to enhance user experience
- Utilized SQL Server for data management and retrieval
- Developed applications using C# programming language
- Created web applications with ASPNET framework
- Formatted data exchange using JSON for seamless integration
- Integrated ERP systems, focusing on Tally integration
- Supported GST compliance through accurate reporting
- Facilitated e-invoicing processes to streamline billing
- Managed e-way bill generation to ensure regulatory compliance
- Administered TDS calculations for tax deductions
- Conducted troubleshooting to resolve technical problems efficiently
- Delivered customer support to enhance satisfaction
- Utilized ServiceNow for ticketing and incident management
- Leveraged Excel for data analysis and reporting
Websites
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Timeline
Enterprise Technical Support Engineer
ClearTax
01.2025 - Current
BCA - undefined
B.M.D. College
MCA -
A.N. College