ROHIT RAJKUMAR ZARE
Pune
Summary
Results-oriented Support Engineer with 4.5+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Senior Desktop Engineer
Exela Technologies
Pune
06.2023 - Current
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Prioritized, tracked and documented problem resolutions, notifying customers of issue status.
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
- Configured and installed computer systems for other sub-organizations.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
Sr. Technical Support Engineer (Level-3)
Mphasis Limited
Pune
10.2022 - 06.2023
- Receiving, Logging and managing queries/ Issues from end User via telephone, email and chats
- Performed root cause analysis of reported issues to enact corrections.
- Delivered Tier-3 support and SME input to internal and external customers.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Hands on knowledge on Systems Technical issues, Active directory, Vm ware, Citrix, MS office, office Servicenow, Freshservice ticketing tool, Manage SLA (service level agreements), creating .pst backup file, Networking adaptor setting, troubleshooting VPN Issues and work on drive encryption. Managed Team of 14 People as a SME
- Performed encryption, firewalls and patch Management to implement and maintain system security
- Troubleshoot potential problems and eliminated before Issues escalated or cascaded
- Leveraged ticket tracking system to prioritize, track and document problem resolution and notify customers issues status
- Patched software and install new versions to eliminate security problems and protect data
- Responded to support request from users with technical support and advice regarding proper use and functionality of equipment
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Having strong Hands-on Remote support i.e., Worked on LogMeIn rescue, team viewer in current organization and provided users solutions remotely.
Designation-Project Engineer
Wipro Technologies ( 3.5 Years)
Pune
02.2019 - 10.2022
- Monitor the Chat It service Desk tool and process and request in IT procedures and processes
- Receiving, Logging and managing queries/ Issues from end User via telephone, email and chats
- Hands on knowledge on Active directory, Vm ware, Citrix, MS office, office, Servicenow, Freshservice ticketing tool, Manage SLA (service level agreements), creating .pst backup file, Networking adaptor setting, troubleshooting VPN Issues and work on drive encryption
- Performed encryption, firewalls and patch Management to implement and maintain system security
- Troubleshoot potential problems and eliminated before Issues escalated or cascaded
- Leveraged ticket tracking system to prioritize, track and document problem resolution and notify customers issues status
- Patched software and install new versions to eliminate security problems and protect data
- Responded to support request from users with technical support and advice regarding proper use and functionality of equipment
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Having strong Hands-on Remote support i.e., Worked on LogMeIn rescue, team viewer in current organization and provided users solutions remotely.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
Education
Bachelor of Science -
Savitribai Phule Pune University BCA
Pune 04.2019 - 04.2021
High School Diploma -
Marathwada Mitra Mandal's College OfCommerce, Maharashtra Board
Pune 03.2011 - 04.2013
SSC -
T.M.S. High School, Maharashtra Board
Pune 04.2010 - 04.2011
Skills
Good experience in technical troubleshootingRemote SupportWorking on live chat supportCustomer system complaint ResolutionAbility to work 24/7 work environmentAbility to quick grasp new technology and technical concepts Resolving MS office issues
Application installations
Cloud-Based Software Deployment
Windows Operating System
Desktop support
Application support
Technical issues analysis
Software diagnosis
Staff education and training
Customer service expert
Data recovery
Teamwork and Collaboration
Additional Information
- BIRTH DATE:- 14 January 1996
- NATIONALITY:-Indian
- Address Flat Number-305, Baliraj Residency, Baliraj colony Number-1,Rahatani, Pune-411017
Timeline
Senior Desktop Engineer
Exela Technologies
06.2023 - Current
Sr. Technical Support Engineer (Level-3)
Mphasis Limited
10.2022 - 06.2023
Designation-Project Engineer
Wipro Technologies ( 3.5 Years)
02.2019 - 10.2022
High School Diploma -
Marathwada Mitra Mandal's College OfCommerce, Maharashtra Board
03.2011 - 04.2013
SSC -
T.M.S. High School, Maharashtra Board
04.2010 - 04.2011
Bachelor of Science -
Savitribai Phule Pune University BCA
04.2019 - 04.2021