Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
BusinessAnalyst

ROHIT RAJKUMAR ZARE

Pune

Summary

Results-oriented Support Engineer with 4.5+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory.

Overview

5
5
years of professional experience
1
1
year of post-secondary education

Work History

Senior Desktop Engineer

Exela Technologies
Pune
06.2023 - Current
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Prioritized, tracked and documented problem resolutions, notifying customers of issue status.
  • Monitored systems in operation and quickly troubleshot errors.
  • Documented support interactions for future reference.
  • Configured and installed computer systems for other sub-organizations.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Provided authorized users with technical support and advice regarding proper use and functionality of equipment.

Sr. Technical Support Engineer (Level-3)

Mphasis Limited
Pune
10.2022 - 06.2023
    • Receiving, Logging and managing queries/ Issues from end User via telephone, email and chats
    • Performed root cause analysis of reported issues to enact corrections.
    • Delivered Tier-3 support and SME input to internal and external customers.
    • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
    • Hands on knowledge on Systems Technical issues, Active directory, Vm ware, Citrix, MS office, office Servicenow, Freshservice ticketing tool, Manage SLA (service level agreements), creating .pst backup file, Networking adaptor setting, troubleshooting VPN Issues and work on drive encryption. Managed Team of 14 People as a SME
    • Performed encryption, firewalls and patch Management to implement and maintain system security
    • Troubleshoot potential problems and eliminated before Issues escalated or cascaded
    • Leveraged ticket tracking system to prioritize, track and document problem resolution and notify customers issues status
    • Patched software and install new versions to eliminate security problems and protect data
    • Responded to support request from users with technical support and advice regarding proper use and functionality of equipment
    • Explained technical information in clear terms to non-technical individuals to promote better understanding
    • Having strong Hands-on Remote support i.e., Worked on LogMeIn rescue, team viewer in current organization and provided users solutions remotely.

Designation-Project Engineer

Wipro Technologies ( 3.5 Years)
Pune
02.2019 - 10.2022
  • Monitor the Chat It service Desk tool and process and request in IT procedures and processes
  • Receiving, Logging and managing queries/ Issues from end User via telephone, email and chats
  • Hands on knowledge on Active directory, Vm ware, Citrix, MS office, office, Servicenow, Freshservice ticketing tool, Manage SLA (service level agreements), creating .pst backup file, Networking adaptor setting, troubleshooting VPN Issues and work on drive encryption
  • Performed encryption, firewalls and patch Management to implement and maintain system security
  • Troubleshoot potential problems and eliminated before Issues escalated or cascaded
  • Leveraged ticket tracking system to prioritize, track and document problem resolution and notify customers issues status
  • Patched software and install new versions to eliminate security problems and protect data
  • Responded to support request from users with technical support and advice regarding proper use and functionality of equipment
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Having strong Hands-on Remote support i.e., Worked on LogMeIn rescue, team viewer in current organization and provided users solutions remotely.
  • Monitored installation of materials and equipment for compliance with drawings and specifications.

Education

Bachelor of Science -

Savitribai Phule Pune University BCA
Pune
2019.04 - 2021.04

High School Diploma -

Marathwada Mitra Mandal's College OfCommerce, Maharashtra Board
Pune
03.2011 - 2013.04

SSC -

T.M.S. High School, Maharashtra Board
Pune
04.2010 - 04.2011

Skills

Good experience in technical troubleshootingundefined

Additional Information

  • BIRTH DATE:- 14 January 1996
  • NATIONALITY:-Indian
  • Address Flat Number-305, Baliraj Residency, Baliraj colony Number-1,Rahatani, Pune-411017

Timeline

Senior Desktop Engineer

Exela Technologies
06.2023 - Current

Sr. Technical Support Engineer (Level-3)

Mphasis Limited
10.2022 - 06.2023

Designation-Project Engineer

Wipro Technologies ( 3.5 Years)
02.2019 - 10.2022

High School Diploma -

Marathwada Mitra Mandal's College OfCommerce, Maharashtra Board
03.2011 - 2013.04

SSC -

T.M.S. High School, Maharashtra Board
04.2010 - 04.2011

Bachelor of Science -

Savitribai Phule Pune University BCA
2019.04 - 2021.04

Similar Profiles

CREATE PROFILE
ROHIT RAJKUMAR ZARE