Rohit Sai Raghavaraju

• Building SQL logics for EOD reports and reduced usage of others tools which bought more productivity in place.
• Reporting using tableau data to stakeholders. Posting QA reports with defaulter of 3 different sites.
• Developed intelligence-sharing dashboards, providing company-wide access to collected data.
• Directed implementation of new business intelligence tools, selecting appropriate solutions and aiding in corresponding onboarding processes.
• Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
• Successfully planned and completed monthly targets with coordination of 15 teams and ensuring every ticket is touched.

• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Created a tool with excel dashboard techniques for EOD, MOD reports
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Collaborated with internal and external stakeholders to create and maintain fraud prevention strategies.
• Developed and implemented procedures to detect and prevent fraud.
• Produced detailed reports of fraud investigations and presented findings to senior management.

Analyze tickets to pinpoint root causes of customer pain points to reduce incoming contact rate by 100 Basis points

• Product: Understand root causes of customer pain points related to your product. Estimate magnitude of issues in terms of contact rate BPS, ticket volumes, etc. to inform product planning and development
• Data Observation: Identify areas of improvement in product for further data driven deep dive and inform program teams
• CommOps: Identify policy improvement opportunities for your region by understanding the root causes Provide inputs during tech planning for your region

Projects S2:

Capacity Add-On insights :

• Suggesting a change in the text to clearly call out the switch to another vehicle class ( X → XL, X → Car Seat ) to make the Capacity toggle easier to understand has been implemented by the RiSe team
• Impact on driver's contacts decreased 90% of contacts regarding capacity Add-On

GL Next Gen Insights :

• Drivers now are communicated clear SLAs regarding the timeline of approval of documents, clearer notifications explaining the rejection of documents, and receive push notifications. Product saves estimated cost of 48K dollars every month

Analysis of Nsat Scrub :

• Troy (Global Head of Community Operations) has also looked into analysis and considered tweaks to our drop-down menu list to surface more common customer root cause reasons and minimized choosing the option "other"

• Account and Security Risk Investigator S1 for Manual fraud investigation team Uber is constantly under attack by sophisticated criminals from all over the world.
• Armed with stolen credit cards and often, hacked rider/driver accounts as they are misused in a certain way to sell Uber rides and do many more fraud activities.
• Issues that are queued for manual investigation to stop the fraudulent activities and deal with Application fraud, account takeovers and chargebacks.
• Managed the customer accounts by answering their queries and took corrective actions on fraud trends and abuse patterns by analyzing rider accounts and email/Name patterns.
• Worked toward bolstering Account security and Risk standards.

• Resolved customer issues according to Standard operating procedure
• Provided business analysis working as treatment group for a product launch