Rohitsing Mokashi
Technical Analyst
Banglaluru
Summary
Seeking a dynamic role within the organization where I can leverage my knowledge to drive growth and innovation. Eager to contribute to a forward-thinking organization that fosters professional development and values teamwork, ultimately making a meaningful impact.
Bachelor of Computer Application graduate with comprehensive hands-on experience spanning Hardware, Software, and Networking disciplines. Demonstrated adaptability, creativity, and resilience in navigating evolving priorities while upholding a positive attitude and robust work ethic. Proficient in Hardware and Networking with a deep understanding of IT infrastructure project administration. Skilled in utilizing Microsoft Office systems to streamline operations and enhance productivity. Adept communicator, adept at maintaining cultural sensitivity and fostering collaboration within diverse teams. Possesses strong analytical prowess, coordination abilities, and a track record of effective problem-solving and decision-making.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Service Desk Specialist
CDM Smith
03.2022 - Current
- Provide comprehensive technical support and troubleshooting services.
- Collaborate with cross-functional teams to resolve IT issues and ensure seamless operations.
- Improved customer satisfaction by efficiently addressing and resolving service desk tickets.
- Facilitated smooth software installations, upgrades, and patches, ensuring minimal disruption to users'' work.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
Senior Advisor, Technical Support (Lenovo)
Concentrix
04.2021 - 02.2022
- Delivered expert technical assistance and guidance to customers regarding Lenovo products.
Customer Relationship Associate
FedEx Express
06.2018 - 08.2019
- Cultivated positive customer relationships and facilitated smooth service delivery.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
Education
Bachelor of Computer Application - Computer Science
Karnataka University, Dharwad
Dharwad 06.2015 - 07.2018
Skills
Skilled in software installation and configuring Outlook for efficient communication managementCertified Network Administrator with expertise in network administration and maintenanceNetwork Network-related DNS and DHCP-related and other VPN issuesMicrosoft Exchange Server, to create and manage the Distribution lists and Mailbox of the Organization
System Administration
Incident Management
Ticketing system proficiency
Vendor coordination
Remote Technical Support
Analytical Skills
Professionalism
Software Upgrades
Attention to Detail
Adaptability
Technical issues analysis
Hardware diagnostics
Issue and Resolution Tracking
Teamwork and Collaboration
Hardware and Software Repair
Timeline
Service Desk Specialist
CDM Smith
03.2022 - Current
Senior Advisor, Technical Support (Lenovo)
Concentrix
04.2021 - 02.2022
Customer Relationship Associate
FedEx Express
06.2018 - 08.2019
Bachelor of Computer Application - Computer Science
Karnataka University, Dharwad
06.2015 - 07.2018
Personal Information
Date of Birth: 08/16/95
Address: Sai Theerta, H. No. 24, 2nd Floor, 4th Cross, Sector A, Amruthnagar, Bangalore-560092
Hobbies: Numismatics, Reading Historical Books/Stories, Listening to Music, Watching Movies, and Traveling
Disclaimer
I hereby declare that all the information provided in this resume is true and accurate to the best of my knowledge and belief. I understand that any false statement may lead to disqualification or termination of employment if employed.
Personal Information
Date of Birth: 08/16/95
Address: Sai Theerta, H. No. 24, 2nd Floor, 4th Cross, Sector A, Amruthnagar, Bangalore-560092
Hobbies: Numismatics, Reading Historical Books/Stories, Listening to Music, Watching Movies, and Traveling
Disclaimer
I hereby declare that all the information provided in this resume is true and accurate to the best of my knowledge and belief. I understand that any false statement may lead to disqualification or termination of employment if employed.