Rohit Wadhwa
Manager Operations
Delhi
Summary
Dynamic and results-driven manager with over 10 years of experience overseeing end-to-end operations in the travel, hospitality, and event management sectors. Expertise in designing and managing holiday packages, coordinating international flight bookings, and executing high-profile events with precision. Proven track record in global supply management, ensuring seamless procurement, vendor relations, and cost optimization. Adept at leading cross-functional teams, driving customer satisfaction, and enhancing operational efficiency in fast-paced environments. Strong strategic thinker with a global perspective, committed to delivering exceptional service and exceeding business objectives.
Overview
10
10
years of professional experience
Work History
Manager of Operations
Globiva Services Pvt.Ltd
New Delhi
09.2023 - Current
- Managing 60 FTE for International & Domestic Holidays for MMT business.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Deputy Operations Manager
Fab Hotels Pvt. Ltd.
03.2022 - 02.2023
- Managed B2B requirements request room reservations executing & conferences with supervised supervisors
- Led a team of 15 Corporate Sales manager for120 Key accounts.
- Impacted organization profitability strategic tactical management decisions new business development.
- Played an integral role in the development of departmental budgets, working closely with senior leadership to align financial goals with business objectives.
- Managed Hotel Accomodations across the nation and at the global level for our respective key Accounts ( e.g Schlumberger , Britania, Loconav, Uber, zomato etc.
- Managed accommodation supply for selective key accounts like Byjus, Upgrad, Unacdemy & Extramarks for students & business development managers
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures
Sr. Manager
OYO Hotels & Homes Pvt. Ltd.
03.2018 - 08.2020
- Conducted weekly calls with the ground team to understand their challenges and resolved them with help from respected stakeholders
- Networked with wedding planners special event planners to encourage bookings
- Drove OYO Events Business aggressively ensured achievement targets month on month
- Supported event managers generating and handling events-related queries/leads
- Developed implemented relationship strategies to maximize chances of profitably securing strategically important new business for Conferences, Events, Weddings, etc.
Team Leader, Sales Operations
OYO Rooms (Oravel Stays Pvt. Ltd)
09.2015 - 03.2017
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Developed strong relationships with key clients, resulting in increased repeat business.
Assistant Manager
FCS Software Ltd.
08.2014 - 08.2015
- Training reports, performance reports of the modules, aster on a weekly and Businesses being taken Customer service, Complaint Social media handling
- As an Assistant supporting the generating reports, sessions, evaluating team performance, implementing recognition and Manager my responsibilities include manager, reducing attrition, conducting training/satisfaction programs.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
Education
B.Com - Venkateshwara Open University
Venkateshwara Open University
Diploma - Tourism And Travel Management
Delhi Institute of Travel And Toursim Management
Delhi, India04.2017
Skills
P&L Management
Customer Relationship Management
Supply Chain Management
Contract Management
Timeline
Manager of Operations
Globiva Services Pvt.Ltd
09.2023 - Current
Deputy Operations Manager
Fab Hotels Pvt. Ltd.
03.2022 - 02.2023
Sr. Manager
OYO Hotels & Homes Pvt. Ltd.
03.2018 - 08.2020
Team Leader, Sales Operations
OYO Rooms (Oravel Stays Pvt. Ltd)
09.2015 - 03.2017
Assistant Manager
FCS Software Ltd.
08.2014 - 08.2015
B.Com - Venkateshwara Open University
Venkateshwara Open University
Diploma - Tourism And Travel Management
Delhi Institute of Travel And Toursim Management
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