Summary
Overview
Work History
Education
Skills
Websites
Certification
Mission
Core Strengths
Timeline
Generic

Rohit Yadav

Microsoft 365 Specialist
Gurugram

Summary

Professional technical support professional with strong track record in troubleshooting, problem-solving, and delivering exceptional customer service. Adept at collaborating with teams to achieve optimal results and adapt to changing demands. Skilled in software and hardware diagnostics, network configuration, and user training. Known for reliability, effective communication, and proactive approach to resolving issues.

Overview

4
4
years of professional experience
3
3
years of post-secondary education
6
6
Certifications

Work History

Technical Support Specialist

Foetron
Gurugram
01.2024 - Current
  • Microsoft 365 Support & Administration - Delivering seamless, enterprise-grade support, ensuring businesses stay connected, productive, and secure in the cloud.
  • Advanced Troubleshooting & Case Handling - Resolving complex technical challenges across OneDrive, SharePoint, Exchange, Azure AD Connect, Identity, and Intune, leveraging deep expertise in cloud security, identity management, and data governance.
  • Microsoft 365 Onboarding & Adoption - Guiding organizations through a smooth digital transformation, ensuring zero downtime, optimized security, and user empowerment with best practices in deployment.
  • Cloud Migration Architect - Spearheading seamless data transitions with minimal disruption, including:
  • G Suite to Microsoft 365 - Enabling organizations to embrace a unified Microsoft ecosystem with enhanced collaboration.
  • Tenant-to-Tenant Migrations - Executing precision-driven migrations using Microsoft tools (MRS, PowerShell, ShareGate, BitTitan) to ensure secure and efficient transitions.
  • IMAP to Microsoft 365 Migration - Ensuring flawless email migrations, preserving folder structures, permissions, and historical data integrity.
  • Microsoft 365 Business Premium Deployment - Architecting tailored solutions that enhance security, compliance, and productivity, ensuring organizations unlock the full potential of Microsoft 365.
  • Proof of Concept (POC) & Solution Demonstration - Bringing Microsoft technologies to life through engaging, real-world demonstrations, showcasing Intune, Defender, Compliance Manager, and Azure AD to align with business objectives.
  • Microsoft Security & Compliance Implementation - Implementing Conditional Access, Multi-Factor Authentication (MFA), Intune MDM, and Data Loss Prevention (DLP) to safeguard sensitive business data.
  • Microsoft Licensing Strategy & Cost Optimization - Crafting cost-effective licensing roadmaps, helping organizations maximize features while reducing unnecessary expenditure across plans.
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.

Cloud Support Engineer - L2

Foetron
Gurugram
04.2021 - 12.2023
  • Guided customers in managing permissions within Tenant, Security & Compliance, and Exchange Online to ensure security compliance.
  • Assisted clients in onboarding to Office 365 services, including Azure, Exchange Online, and SharePoint Online.
  • Provided technical support for Office 365 products and Enterprise-level services.
  • Created and managed Intune Mobile Device Policies, tailored to security needs.
  • Customized Office 365 portals using Azure AD and PowerShell.
  • Offered remote support via MS Teams and Quick Assist Tool.
  • Resolved issues related to Office 365 Desktop Applications, activation, authentication, and setup.
  • Supported administrators with mailbox creation, management, and MailFlow troubleshooting.
  • Advised on configuring security policies to enhance organizational security.
  • Collaborated on Office 365 migration activities, ensuring seamless transitions.
  • Conducted testing and implemented solutions in testing environments to ensure stability.

Education

Bachelor's Degree of Computer Application - Computer Science

Maharaja Agrasen Himalayan Garhwal University
Uttarakhand
07.2019 - 07.2022

Skills

Email Migration

Tenant-to-Tenant Migration

Microsoft Security Features

Deployment

Customer support

Customer experience management

Technical troubleshooting

Certification

Security Operations Analyst Associate

Mission

Helping organizations modernize, secure, and streamline their Microsoft 365 environments through smart planning, policy-driven compliance, and efficient automation.

Core Strengths

Led 25+ Microsoft 365 migrations (Google, IMAP, Tenant-to-Tenant) with 100% data retention and minimal disruption., Resolved 500+ cases/year with 95% first-contact resolution, cutting escalations by 30%., Built 50+ PowerShell scripts, saving 10+ hours/week and reducing manual tasks by 40%., Rolled out MFA, DLP, Intune, and Conditional Access for 300+ users, cutting unauthorized access by 60%., Secured 250+ devices with 100% policy compliance., Delivered 15+ POCs/workshops to boost Microsoft 365 usage by 70%., Saved up to ₹2 lakhs/year through license audits and plan alignment.

Timeline

Technical Support Specialist

Foetron
01.2024 - Current

Cloud Support Engineer - L2

Foetron
04.2021 - 12.2023

Bachelor's Degree of Computer Application - Computer Science

Maharaja Agrasen Himalayan Garhwal University
07.2019 - 07.2022

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Rohit YadavMicrosoft 365 Specialist