Roja Gurung
Gangtok
Summary
Dynamic Cabin Crew Member with extensive experience at Interglobe Aviation, excelling in safety procedures and emergency response. Recognized for delivering outstanding customer service and fostering team collaboration, ensuring passenger comfort and satisfaction. Adept at first aid administration and effective communication, consistently enhancing the travel experience for diverse clientele.
Overview
8
8
years of professional experience
Work History
Cabin Crew Member
aix connect private limited
Bengaluru
04.2018 - 04.2023
- Ensured passenger safety through pre-flight checks and emergency procedures training.
- Delivered exceptional customer service by assisting passengers with inquiries and requests.
- Conducted cabin inspections to maintain cleanliness and compliance with safety regulations.
- Served meals and beverages while adhering to service protocols and guidelines.
- Collaborated with team members to facilitate smooth boarding and deplaning processes.
- Assisted passengers during emergencies, demonstrating calmness and effective communication skills.
- Provided first aid assistance to passengers when necessary.
- Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
- Maintained a professional appearance at all times while interacting with customers.
Cabin Crew Member
Interglobe Aviation Private Limited
Bengaluru
09.2015 - 08.2017
- Ensured passenger safety through pre-flight checks and emergency procedures training.
- Delivered exceptional customer service by assisting passengers with inquiries and requests.
- Conducted cabin inspections to maintain cleanliness and compliance with safety regulations.
- Served meals and beverages while adhering to service protocols and guidelines.
- Collaborated with team members to facilitate smooth boarding and deplaning processes.
- Assisted passengers during emergencies, demonstrating calmness and effective communication skills.
- Engaged with diverse passengers to enhance their travel experience through warmth and professionalism.
- Communicated effectively with customers using English language skills.
Education
High School Diploma -
National Institute Of Open Schooling
Sikkim04-2013
Skills
- Safety procedures
- Emergency response
- Cabin inspections
- First aid administration
- Meal service protocols
- Customer relationship management
- Team collaboration
- Effective communication
- Attention to detail
- Cultural awareness
- Stress management
- Problem solving
Affiliations
- swimming
- basketball
- cooking
Languages
Nepali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Upper Intermediate (B2)
B2
height
- 161 cms
weight
- 53 kgs
Timeline
Cabin Crew Member
aix connect private limited
04.2018 - 04.2023
Cabin Crew Member
Interglobe Aviation Private Limited
09.2015 - 08.2017
High School Diploma -
National Institute Of Open Schooling
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