Roja M Joy
Ernakulam
Summary
Detail-oriented and client-focused professional with one year of experience as an Accounts Specialist, handling international clients in a BPO environment. Skilled in BPO documentation accuracy, communication, and customer service. Currently pursuing ACCA (eight papers passed), demonstrating strong analytical and organizational abilities. Highly enthusiastic about helping clients plan smooth and stress-free travel experiences, and willing to learn GDS systems such as Amadeus and Sabre to deliver efficient and world-class service.
Dedicated to growing in the travel and visa consultancy field, with a positive attitude and a passion for client satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Accounts Payable Specialist
Consero Global
Bengaluru
06.2024 - 06.2025
- Managed global client accounts, ensuring timely delivery of high-quality services.
- Resolved client queries with professionalism, fostering long-term relationships.
- Prepared and reviewed accurate client documents, maintaining strong attention to detail.
- Coordinated with internal teams to meet project timelines and service expectations.
Education
Bachelor of Commerce - Accounting And Finance
Union Christian College
Aluva, Ernakulam04-2023
12th - Commerce : 94.7%
MGM Higher Secondary School
Perumbavoor03-2020
10th - CCPA : 9.2
Jaimatha Higher Secondary School
Kasaragod03-2018
Association of Chartered Certified Accountants - Accounting
Indian Institue of Lakshya
ErnakulamSkills
- Client handling and communication (verbal and written)
- Customer service and complaint resolution
- Document preparation and verification
- Quick learner of systems (Amadeus/Sabre, MS Office)
- Knowledge of visa and travel processes (developing)
- Team collaboration and multitasking
- Time management under pressure
- Professional email and telephone etiquette
- Strong interest in travel and helping the clients
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
- Campus to Corporate Training Program - Consero Global, successfully completed and certified for fulfilling all preferred corporate readiness requirements
Timeline
Accounts Payable Specialist
Consero Global
06.2024 - 06.2025
Bachelor of Commerce - Accounting And Finance
Union Christian College
12th - Commerce : 94.7%
MGM Higher Secondary School
10th - CCPA : 9.2
Jaimatha Higher Secondary School
Association of Chartered Certified Accountants - Accounting
Indian Institue of Lakshya
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