Rokith P
Business development
Chennai,TN
Summary
Motivated individual with 3+ year experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Business Development Associate
BYJU'S
02.2022 - 03.2024
- Developed proposals and presentations that effectively communicated the value of our solutions to potential clients / Parents , securing numerous admissions.
- Contributed to Monthly sales targets by consistently meeting or exceeding individual performance goals across various territories.
- Conducted market research and analysis to identify emerging trends and competitor activities, informing strategic business decisions.
- Regularly reported progress on sales activities to senior management, providing valuable insights into market dynamics and areas for growth.
- Negotiated the benefits of premium subscriptions and closed sales with new and existing clients.
- Increased company revenue by actively promoting services to prospective students & their parents through cold calling, networking, and presentations.
- Provided exceptional customer service by addressing client concerns promptly and maintaining regular communication throughout the partnership process.
- Supported team members by sharing best practices, collaborating on strategies for challenging accounts, fostering a positive work environment.
Team Leader
Franke Faber
01.2021 - 02.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team member's skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Built and maintained strong client relationships, leading to repeat business and referrals.
System Administrator
The Zigma Technologies India Pvt Ltd.
02.2020 - 12.2020
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Completed reports detailing network and systems performance and downtime issues.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
Education
Bachelor of Science - Bachelor of Computer Application
Hindustan University
Chennai, India 04.2001 -
Higher Secondary - Biochemistry
Shri Shankara Vidhyashramam
Chennai, India 04.2001 -
SSLC - Science Education
Shri Shankara Vidyashramam
Chennai, India 04.2001 -
Skills
Lead Generation
Customer Relationship Management
Cold-calling
Decision-Making
Relationship Building
Problem-solving abilities
Effective Communication
Teamwork and Collaboration
Multitasking
Languages
Tamil
Bilingual or Proficient (C2)
English
Advanced (C1)
Hobbies
Gym
Movies
Music - keyboard player
Football - State Level Player
Timeline
Business Development Associate
BYJU'S
02.2022 - 03.2024
Team Leader
Franke Faber
01.2021 - 02.2022
System Administrator
The Zigma Technologies India Pvt Ltd.
02.2020 - 12.2020
Bachelor of Science - Bachelor of Computer Application
Hindustan University
04.2001 -
Higher Secondary - Biochemistry
Shri Shankara Vidhyashramam
04.2001 -
SSLC - Science Education
Shri Shankara Vidyashramam
04.2001 -