Rokson Joy
Thalipramba, Kannur
Summary
Proven Maintenance Assistant and Bodyshop Advisor with a track record of enhancing workplace safety and customer satisfaction at companies like Volkswagen Kannur. Skilled in relationship building and decision-making, adept at streamlining workflows for increased efficiency. Achieved significant improvements in equipment functionality and service quality through meticulous maintenance and customer service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Maintenance Assistant
JK Residency
10.2021 - Current
- Maintained safety conditions and standards in facility.
- Cleaned and lubricated mechanical systems to keep machinery operating at peak performance.
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Replaced worn or damaged parts to restore equipment functionality.
- Upheld high cleanliness standards in common areas through regular custodial duties including sweeping, mopping, and trash removal.
- Enhanced workplace safety with regular inspections of tools and facilities, ensuring compliance with industry standards.
Maintenance Assistant
Al Sharqiya Sands Hotel
01.2018 - 01.2020
- Maintained safety conditions and standards in facility.
- Enhanced workplace safety with regular inspections of tools and facilities, ensuring compliance with industry standards.
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Replaced worn or damaged parts to restore equipment functionality.
- Upheld high cleanliness standards in common areas through regular custodial duties including sweeping, mopping, and trash removal.
- Performed regular maintenance and repairs on mechanical systems to support continuous operation.
- Maintained detailed logs and accurate records of maintenance and repairs performed.
- Delivered comprehensive support to maintenance supervisor performing skilled repairs and kept continuous focus on safety and efficiency.
- Improved equipment efficiency by conducting routine maintenance checks and identifying necessary repairs.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Bodyshop Advisor
Volkswagen Kannur
09.2015 - 05.2017
- Managed inventory effectively, maintaining adequate stock levels for commonly used repair parts.
- Maintained detailed records of all repair orders, guaranteeing accurate billing and tracking of completed work.
- Coordinated efforts with other departments within the dealership to optimize cross-functional collaboration and smooth operations.
- Enhanced customer satisfaction by providing accurate estimates and explaining repair processes thoroughly.
- Streamlined workflow for increased efficiency by implementing a well-organized parts ordering system.
- Increased repeat business through exceptional customer service and follow-up calls postrepair.
- Established a welcoming environment within the body shop reception area to enhance client comfort during appointments.
- Collaborated with insurance companies to expedite claims processing for clients'' convenience.
- Conducted regular safety inspections within the facility, ensuring compliance with industry standards and regulations.
- Reduced turnaround time for vehicle repairs with effective scheduling and prioritization of tasks.
- Improved communication between technicians and customers, addressing concerns and ensuring timely updates on repair progress.
- Resolved customer complaints promptly and professionally, maintaining the company''s reputation for excellence in service.
- Followed standard operating procedures to achieve consistent quality of work.
- Inspected vehicles to identify and document repair needs.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
Education
Bachelor of Engineering - Mechanical Engineering
Sahyadri College of Enginnering & Management
Mangalore, India06.2015
Plus Two -
G H S S KOTTILA
Kottila05.2010
High School Diploma -
St.josephs High School
Pushapagiri,Thaliparamba05.2008
Skills
- Willing to Learn
- Relationship Building
- Decision-Making
- Task Concentration
Timeline
Maintenance Assistant
JK Residency
10.2021 - Current
Maintenance Assistant
Al Sharqiya Sands Hotel
01.2018 - 01.2020
Bodyshop Advisor
Volkswagen Kannur
09.2015 - 05.2017
Bachelor of Engineering - Mechanical Engineering
Sahyadri College of Enginnering & Management
Plus Two -
G H S S KOTTILA
High School Diploma -
St.josephs High School
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