Naina Gupta
Noida
Summary
Experienced Customer Service Executive with a strong background at Teleperformance, skilled in handling customer relationships, and preparing reports. Good at solving complex banking problems, and meeting service goals. Communicates clearly, thinks critically, and always focuses on giving customers a great experience while following rules and procedures in a busy work environment.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
Teleperformance
Gurugram
09.2023 - Current
- Proficient in managing customer inquiries and resolving banking-related issues with accuracy and professionalism, to ensure customer satisfaction.
- Strong communication and problem-solving skills, focused on delivering high-quality service in compliance with banking standards.
- Demonstrated ability to handle and prioritize multiple service requests in a fast-paced, regulated financial environment.
- Proven track record in building and maintaining positive client relationships, contributing to enhanced customer loyalty and trust.
- Experienced in using banking CRM systems to update and manage sensitive customer data with confidentiality and precision.
- Consistently met and exceeded service targets and SLAs within a high-volume support setting.
- Collaborative team player, skilled in cross-functional coordination with compliance, risk, and operations teams.
- Actively maintains up-to-date knowledge of banking products, services, and regulatory guidelines to provide accurate information.
- Quick learner, adept at using support tools, and banking platforms to deliver efficient service.
- Committed to representing the bank's brand with integrity, and ensuring an exceptional customer experience at every touchpoint.
Education
Bachelor of Arts - English
Kanpur University
Kanpur01-2017
Skills
- Excellent communication
- MS Office Suite proficiency (Excel, Word, PowerPoint)
- Data management and reporting
- Strong decision-making abilities
- Client relationship management
- Escalation handling and resolution
Accomplishments
- Best Quality performer awards.
Timeline
Customer Service Executive
Teleperformance
09.2023 - Current
Bachelor of Arts - English
Kanpur University
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