Roli agarwal kaushal
NEW DELHI
Summary
Experience in running own Business, Recruitment and Results-driven Customer Support and Technical Helpdesk. With strong background in providing exceptional customer service and technical assistance.
Overview
19
19
years of professional experience
Work History
Franchise Owner
Ferns N Petals Franchisee Outlet
01.2010 - 09.2023
- FNP is a leading brand in the gifting industry and has stores across India.
- The whole sole responsible for running the outlet and made it profitable.
- Owning end-to-end daily operations, making all financial decisions on one's own, and leading a team of 12 people.
- Customer Experience, retention was the prime focus.
- Managed more than 40 corporate B2B clients for their gifting needs, creating quotes and monthly bills using Excel and Word.
- Account maintenance, leasing with partner/vendors for all B2B supplies.
- Expenses, Profit and Loss, Attendance, Salary, and Stock management were taken care of by me. I created all MIS in Excel.
- Developed and implemented a marketing strategy to increase customer loyalty and brand awareness.
- Conducted regular meetings with staff members to ensure high standards of service delivery.
HR Executive
GlobalHunt India Pvt Ltd
02.2007 - 06.2008
- Conducted interviews, sourced candidates, and screened potential employees to identify top-tier talent in IT and Telecom.
- Identification of candidates from the database or by headhunting from the industry through Monster, Naukri portals.
- Managed multiple recruitment processes simultaneously, ensuring a smooth and efficient hiring process.
- Maintained positive employee relations and contributed to the overall success of the recruitment team.
- I effectively utilized my communication and multitasking abilities to manage multiple recruitment processes simultaneously, ensuring a smooth and efficient hiring process.
- Reviewed job descriptions for accuracy and relevance to current needs of the organization.
- Organized recruitment activities including job postings, candidate sourcing, interviewing and selection.
Intern
Lafance Overseas Pvt Ltd
05.2006 - 06.2006
- Responsible for recruitment and selection processes
- Responsible for handling other HR related activities
Customer Support and Technical Helpdesk
V Customer Services India Pvt Ltd
04.2004 - 10.2004
- Provided prompt and efficient technical assistance to customers, addressing inquiries and troubleshooting issues.
- Utilized strong communication and problem-solving skills to ensure customer satisfaction.
- Contributed to the improvement of customer service processes and procedures.
- Troubleshot customer technical issues over the phone and online.
Education
MBA - Information Technology
Asia Pacific Institute of Management
Delhi, India07-2007
B.Tech - Computer Science & Engineering
Maharana Pratap Engineering College
Lucknow, India05-2004
Skills
- Operations Management
- Budget Administration
- Business Management
- Human Resources
- Financial Planning
- Business Development
- Profit and loss analysis
- Hiring and staffing
- Relationship Building
- Customer Relations
- Consulting
Accomplishments
- Best Team Player Award from GlobalHunt : Closed few challenging position in Telecom sector.
Timeline
Franchise Owner
Ferns N Petals Franchisee Outlet
01.2010 - 09.2023
HR Executive
GlobalHunt India Pvt Ltd
02.2007 - 06.2008
Intern
Lafance Overseas Pvt Ltd
05.2006 - 06.2006
Customer Support and Technical Helpdesk
V Customer Services India Pvt Ltd
04.2004 - 10.2004
MBA - Information Technology
Asia Pacific Institute of Management
B.Tech - Computer Science & Engineering
Maharana Pratap Engineering College
Similar Profiles
Anubhav SaxenaAnubhav Saxena
Technical Lead at Ferns N Petals Pvt LtdTechnical Lead at Ferns N Petals Pvt Ltd
Sai BhavaniSai Bhavani
Associate Software Engineer,Frontend Web Developer at Ferns and Petals IndiaAssociate Software Engineer,Frontend Web Developer at Ferns and Petals India
AMAL SOMANAMAL SOMAN
Senior Accountant at Ferns n petals UAE & FNP FLORAL TOUCH EVENTS ORGSenior Accountant at Ferns n petals UAE & FNP FLORAL TOUCH EVENTS ORG