Roline T Lallianthangpuia
Computer Technician
Lawngtlai
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Network Operations Technician
KT Vision
Lawngtlai
09.2018 - Current
- Troubleshot hardware and software to determine and rectify network problems.
- Evaluated security measures and made recommendations to network administrator for upgrades and changes.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Supported users both local and by phone with problem resolution and education.
- Configured, monitored and maintained email applications and virus protection software.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
Fiber Optic Technician
KT Vision
Lawngtlai
09.2018 - Current
- Conducted site surveys to validate customer's infrastructure deliverables.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Installed and configured new devices and system components.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
- Responded to service requests during and after business hours.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Learned and adapted quickly to new technology and software applications.
Customer Service Representative
KT Vision
Lawngtlai
09.2018 - Current
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed timely and effective replacement of damaged or missing products.
Computer Technician
KT Vision
Lawngtlai
09.2018 - Current
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Recommended new and replacement hardware and software purchases.
- Set up and maintained user accounts and client access.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Monitored systems in operation and quickly troubleshot errors.
Education
BE - Computer Engineering Technology
Bharti Vidyapeeth College of Engineering
Navi Mumbai 03.2013 - 04.2017
12 - Science Education
Greenland Higher Secondary School
Aizawl 01.2011 - 03.2012
Skills
Network Troubleshooting
Hardware Inventory Management
Network configuration
Helpdesk administration
Networking Hardware Installation
Component installation
Mobile device management
Network support
Timeline
Network Operations Technician
KT Vision
09.2018 - Current
Fiber Optic Technician
KT Vision
09.2018 - Current
Customer Service Representative
KT Vision
09.2018 - Current
Computer Technician
KT Vision
09.2018 - Current
BE - Computer Engineering Technology
Bharti Vidyapeeth College of Engineering
03.2013 - 04.2017
12 - Science Education
Greenland Higher Secondary School
01.2011 - 03.2012