Roma Das
Howrah
Summary
Highly personable and customer-focused professional with a proven track record in delivering exceptional administrative support. Demonstrates a strong orientation towards customer service, adept at creating a welcoming and efficient environment for all visitors. Seeking a challenging position to utilize organizational skills and expertise in providing outstanding service and contributing to the overall success of the organization.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Insurance Advisor
PNB Met Life Insurance
04.2022 - 09.2024
- Answered phone calls and emails and responded accordingly
- Attended walk-in customers and provided service accordingly
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Done arrangements for meetings
- Maintained report of daily administrative activities
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
School Transport Adviser
Narayana Schools Howrah
05.2017 - 01.2021
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Education
F.Y.B.COM -
Viva College of Arts, Commerce & Science
HSC - undefined
Viva College of Arts, Commerce & Science
S.S.C - undefined
K.M.P.D English Medium School
Skills
- Excellent communicational and written skills
- Excellent organizational skills
- Aware of customer service process
- Good at handling telephone calls
- Ability to understand customer's perspective
- Ability to handle odd situations
- Basics (MS-Word, MS-PowerPoint, MS-Excel)
- Internet Concepts
- Ms-Access
- Excellent typing skills
- Strong knowledge of tally
Roles And Responsibilities
- Answered phone calls and emails and responded accordingly
- Managed attendance register
- Maintained cash counter
- Attended walk-in customers and provided service accordingly
- Done arrangements for meetings
- Maintained report of daily administrative activities
Personal Information
Date of Birth: 11/09/86
Personal Traits
- Willing to learn new things
- Ability to perform under pressure
- Good at listening and understanding
- Have lots of patience
- Service-oriented
- Able to maintain office activities
Timeline
Insurance Advisor
PNB Met Life Insurance
04.2022 - 09.2024
School Transport Adviser
Narayana Schools Howrah
05.2017 - 01.2021
HSC - undefined
Viva College of Arts, Commerce & Science
S.S.C - undefined
K.M.P.D English Medium School
F.Y.B.COM -
Viva College of Arts, Commerce & Science
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