Roma Kawoor Dighe
Senior Clearance Administrator
Mumbai
Summary
To work with an organization that helps organizes my true potential and provides me sufficient avenues for professional growth through nurturing my skills and competencies Being a seasoned Clearance Administrator with a comprehensive background in logistics and customer service, particularly within the dynamic environments of FedEx Express and IndiGo Airline boasts over a decade of experience in managing high-stakes shipments, customer relations, and operational compliance, underlined by a strong commitment to excellence and efficiency.
Overview
3
3
Languages
Work History
Clearance Administrator Senior
FedEx Express Transport & Supply Chain Services (India) Pvt. Ltd
- Sharing pre alerts with customers with respect to their shipment before its arrival for high value and low value shipments
- Assisting with customer’s queries
- Coordinating with customers for documents and queries raised by the Mumbai Customs
- Assisting customers with shipment status and updates
- Updating day to day reports/ weekly/ monthly reports
- Maintaining conversations ratios
- Assisting team members with queries
- Assisting special assignments like critical shipments, follow up on next day arrival shipments, also assisting with SPOC shipments
- Coordinating with trace team members and clearance team vendors with regards to shipments.
Customer Service Executive
InterGlobe Aviation Limited (Indigo Airlines)
- Provide high-quality service to airline’s passengers – This includes greeting passengers, answering questions, solving problems and directing passengers to appropriate airport areas such as gates, baggage claim, and transportation and connecting flights
- Responsible for selling tickets, at the airport- including quoting fairs, accepting payments, assigning seats and amending bookings like proponing or postponing bookings or flights as per passengers request
- Responsible for checking and weighing passenger baggage, charging baggage fees and questioning passengers regarding their baggage items as per security and safety protocols, answering passenger queries regarding items they can carry in their baggage as per security and safety protocols
- Ensuring that passengers are boarded and deplaned efficiently and safely and completing airline required gate operations for departing and arriving flights.
Cabin Crew/Air Hostess
InterGlobe Aviation Limited (Indigo Airlines)
- Attending the pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight (crew are also informed of flight details, the schedule and if there are passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on board)
- To ensure that all the necessary equipment including first-aid kits, emergency exits, and other evacuation devices are functioning properly
- To ensure that there is adequate amount of food and beverages for all passengers, including other supplies like pillows, blankets, reading material, etc
- To check passenger tickets, assist passengers to find their seat and place the carry-on baggage
- To inform passengers about safety rules and policies while aboard
- This includes notifying the passengers about emergency exits, and using safety equipment
- To fulfill their basic requests including food and beverages as per preferences
- To provide blankets and pillows, taking care of passengers who require special attention in their illness, helping passengers with finding their seats, placing their luggage, and so on
- To monitor and protect the public safety of the passengers on board
- To make necessary announcements regarding the flight schedule, the duration of the flight, the weather conditions
- To handle passenger queries with patience and poise, even if the passenger is irate or irrational
- Along with this, performing emergency duties such as Aircraft Evacuation, Ditching (landing on water), Decompression, Fire Fighting, Passenger Management, Security Related Issues, Extraordinary Situations, First Aid, Survival etc.
Education
No Degree - Home Science
SIES
Mumbai 04.2001 -
SSC -
Bright High School
Mumbai, India 04.2001 -
HSC -
Mumbai University
Mumbai 04.2001 -
Skills
Task Prioritization
undefinedCareer Scan
FedEx Express Transport & Supply Chain Services (India) Pvt. Ltd, Clearance Administrator Senior, 9th Dec till date, Sharing pre alerts with customers with respect to their shipment before its arrival for high value and low value shipments, Assisting with customer’s queries, Coordinating with customers for documents and queries raised by the Mumbai Customs., Assisting customers with shipment status and updates., Updating day to day reports/ weekly/ monthly reports, Maintaining conversations ratios, Assisting team members with queries, Assisting special assignments like critical shipments, follow up on next day arrival shipments, also assisting with SPOC shipments., Coordinating with trace team members and clearance team vendors with regards to shipments., InterGlobe Aviation Limited (Indigo Airlines), Customer Service Executive, Mumbai, 18th May 17 – 21st June 20, Customer Service: Provide high-quality service to airline’s passengers – This includes greeting passengers, answering questions, solving problems and directing passengers to appropriate airport areas such as gates, baggage claim, and transportation and connecting flights., Ticket Sales: Responsible for selling tickets, at the airport- including quoting fairs, accepting payments, assigning seats and amending bookings like proponing or postponing bookings or flights as per passengers request., Handling Baggage: Responsible for checking and weighing passenger baggage, charging baggage fees and questioning passengers regarding their baggage items as per security and safety protocols, answering passenger queries regarding items they can carry in their baggage as per security and safety protocols, Gate Service and Operations: Ensuring that passengers are boarded and deplaned efficiently and safely and completing airline required gate operations for departing and arriving flights., InterGlobe Aviation Limited (Indigo Airlines), Cabin Crew/Air Hostess, Pune, From 10th Jan 13 – till 27th Dec 16, 1000+Hour Operated 10+ Flights per week., Pre-Flight Duties:, - Attending the pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight (crew are also informed of flight details, the schedule and if there are passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on board), - To ensure that all the necessary equipment including first-aid kits, emergency exits, and other evacuation devices are functioning properly., - To ensure that there is adequate amount of food and beverages for all passengers, including other supplies like pillows, blankets, reading material, etc., In-Flight Duties:, - To check passenger tickets, assist passengers to find their seat and place the carry-on baggage., - To inform passengers about safety rules and policies while aboard. This includes notifying the passengers about emergency exits, and using safety equipment., - To fulfill their basic requests including food and beverages as per preferences., - To provide blankets and pillows, taking care of passengers who require special attention in their illness, helping passengers with finding their seats, placing their luggage, and so on., - To monitor and protect the public safety of the passengers on board., - To make necessary announcements regarding the flight schedule, the duration of the flight, the weather conditions., - To handle passenger queries with patience and poise, even if the passenger is irate or irrational., - Along with this, performing emergency duties such as Aircraft Evacuation, Ditching (landing on water), Decompression, Fire Fighting, Passenger Management, Security Related Issues, Extraordinary Situations, First Aid, Survival etc.
Academic Credential
- Appeared for S .Y.BA from S.I.E.S College of Arts, Commerce & Science.
- Passed H.S.C from Mumbai University in the Feb 2003.
- Passed S.S.C from Maharashtra board in the March 2001.
Behavioral And Key Competencies
- Hard working
- Focused Approach
- Conceptual clarity
- Excellent communication Skills
- Excellent Customer Service Provider
- Zealous
- Team Person
- Positive attitude
- Sincere learner
Marital Status
Married
Personal Information
- Date of Birth: 02/08/1984
- Nationality: Indian
Timeline
No Degree - Home Science
SIES
04.2001 -
SSC -
Bright High School
04.2001 -
HSC -
Mumbai University
04.2001 -
Clearance Administrator Senior
FedEx Express Transport & Supply Chain Services (India) Pvt. Ltd
Customer Service Executive
InterGlobe Aviation Limited (Indigo Airlines)
Cabin Crew/Air Hostess
InterGlobe Aviation Limited (Indigo Airlines)
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