Romanch Rajendran
Bangalore
Summary
Project Manager with over 17 years of experience in leading projects within top-tier organizations, specializing in project delivery and client relationship management. Demonstrated expertise in risk analysis and quality assurance, utilizing lean methodologies to drive operational excellence. Skilled in knowledge transfer and team collaboration, consistently achieving successful project outcomes and high client satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Project Manager
PointCross Life Sciences
Bangalore
03.2013 - 03.2024
- Executed end-to-end project management for multiple software development initiatives, ensuring timely delivery and compliance with ISO and ISMS standards.
- Developed comprehensive project plans, managing timelines, resources, and budgets utilizing internal tools like iWish.
- Facilitated collaboration among design, development, QA, and client teams to enhance communication and project efficiency.
- Implemented risk mitigation strategies by proactively identifying issues to ensure project continuity.
- Maintained strong client relationships through regular updates and effective issue resolution.
- Coordinated user acceptance testing and training sessions to enhance client satisfaction.
Consultant & Business Analyst
Capgemini India Pvt. Ltd
Pune
12.2010 - 10.2011
- Led end-to-end delivery of enterprise applications, including Global Facility Management tool and Client Survey Application for Capgemini.
- Acted as liaison between business and technical teams, gathering requirements and preparing BRDs.
- Facilitated user training sessions to enhance understanding of project deliverables.
- Assisted in scope definition, scheduling, and risk analysis to support effective project management.
- Contributed to process re-engineering initiatives, ensuring compliance with ISMS and ISO standards.
Project Consultant & Process Analyst
Accenture Services Pvt. Ltd
Bangalore
11.2006 - 05.2010
- Executed end-to-end transitions of HR, Finance, and Quality processes from UK to Bangalore, ensuring knowledge transfer and operational continuity.
- Managed cross-functional teams to coordinate with Procurement and Technology leads for successful go-live operations while maintaining service continuity.
- Implemented quality analytics systems like NICE to monitor performance and initiate Quality Improvement Plans (QIPs) and Performance Improvement Plans (PIPs).
- Developed knowledge repositories, including 'Hive' HR advisor manual, reducing turnaround time by 20% and generating estimated annual savings of $15,000.
Senior E-Consultant
Pinnacle Softwares Bangalore Pvt. Ltd
Bangalore
11.2004 - 11.2006
- Generated qualified B2B leads for U.S. mortgage companies through strategic marketing initiatives, driving revenue growth.
- Trained new hires on mortgage industry fundamentals to ensure rapid onboarding and consistent team performance.
- Executed targeted B2B marketing campaigns to leverage industry insights and effectively engage potential clients.
Education
B.E. - Electronics and Communication
Bangalore College of Engineering and Technology
Bangalore, IndiaSkills
- Project management and documentation
- Knowledge transfer and business analysis
- Client relationship management
- Quality analysis and auditing
- Lean methodology and operational excellence
- People management and organizational skills
- Business research
Accomplishments
- Certificate of Excellence – Recognized by Capgemini's India Operations Team for the successful implementation of the Global Facility Management application.
- Good Samaritan Award – Honored by Accenture for significant contributions to people development within the Operations Business Unit.newsroom.accenture.com+1UCLA Anderson School of Management+1
- Champions Trophy Award – Awarded by Accenture for exemplary efforts in offshoring and transitioning Pensions and HR processes to Bangalore.
- Master Mind Award – Received from Accenture for the successful implementation of the NICE Quality Methodology.Accenture
- Numero Uno Summit Award – Achieved this accolade three times at Accenture for demonstrating superior performance, ownership, and initiative.
Certification
- Project Management Professional (PMP) – 35 PDUs
Project Management Professional Course - Capgemini University
Cultivating a High-Performing Project Team - Accenture
Operational Excellence for Business Professionals - Accenture
Leadership Excellence Program - Accenture
Diploma in Embedded Networking & TCP/IP - Cranes Varsity
Languages
English
First Language
Malayalam
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Affiliations
- Pensions process transition: Led the seamless transfer of pensions operations from London and Milton Keynes, UK, to Accenture's Bangalore Service Delivery Centre, ensuring continuity and efficiency
- HR processes transition: managed the successful transition of HR processes—including Newstart, performance, and absence management—from Chesterfield (Derbyshire), UK, to the Bangalore Delivery Centre, enhancing service delivery
- NICE Analytics training: Completed specialized training on the NICE Analytics module at Accenture's Singapore facility, equipping the team with advanced quality monitoring and performance analysis capabilities
Timeline
Project Manager
PointCross Life Sciences
03.2013 - 03.2024
Consultant & Business Analyst
Capgemini India Pvt. Ltd
12.2010 - 10.2011
Project Consultant & Process Analyst
Accenture Services Pvt. Ltd
11.2006 - 05.2010
Senior E-Consultant
Pinnacle Softwares Bangalore Pvt. Ltd
11.2004 - 11.2006
B.E. - Electronics and Communication
Bangalore College of Engineering and Technology
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