Romario Angelo Topno
Kolkata
Summary
Personable and dedicated Customer Service Representative with extensive experience in Retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process optimization. Articulate, enthusiastic and results-orientated with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hardworking professional with talent for developing creative game strategies. Flexible and hardworking approach to athletic guidance. Dedicated to developing novel tactics for team-wide success.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Football Coach
AT Sports
Kolkata
07.2024 - Current
- Developed practice plans to enhance team performance and skills.
- Conducted player evaluations to identify strengths and areas for improvement.
- Organized team meetings to discuss strategies and game tactics.
- Mentored assistant coaches to ensure consistent coaching methodologies.
- Coordinated game day operations for smooth execution and support.
Physical Education Teacher
St. Xavier's Collegiate School
Kolkata
10.2022 - Current
- Focused on making all activities inclusive for all fitness levels by assessing student fitness abilities regularly.
- Created extracurricular clubs and activities for students, including football, rounders and gymnastics, developing based on demand.
- Taught game rules and techniques for various sports not limited to rugby, football, hockey and netball.
- Assigned and graded class work, homework, tests and assignments to further assess student progress and narrow in on areas of opportunity to further assist struggling students.
- Helped students reach full potential in PE activities by celebrating successes and providing ongoing encouragement.
- Used passion and dedication for physical education to motivate students to participate in activities.
Omni Sport Leader
Decathlon Sports India
Kolkata
10.2021 - 06.2024
- Troubleshot problems and diagnosed system faults.
- Prepared range of written communications, documents and reports.
- Spoke to customers in multiple languages to resolve problems and answer questions.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Measured and accurately processed materials to minimise wastage.
- Led team in implementing customer engagement strategies in retail environment.
Education
B.PED - Physical Education Teaching And Coaching
MATS University
Raipur 04.2023 - 08.2025
Bachelor of Commerce - Marketing
St. Xaviers College
Kolkata, India12th Commerce -
St. Xavier's Collegiate School
Kolkata, IndiaSkills
- AIFF Licensed Football Coach
- Customer Service
- Product demonstrations
- Group leadership
- Customer complaint management
- Refund and exchange processing
- Well-organised multitasker
- Team player
- Sales techniques
- Polite and friendly
Languages
First language, C2 Proficient, C2 Proficient
Hobbies and Interests
- Professional Football Player
- Love playing Guitar and Sing
- A wide interest of Photography and Editing
Languages
English
Proficient
C2
Hindi
Proficient
C2
Bengali
Upper Intermediate
B2
Timeline
Football Coach
AT Sports
07.2024 - Current
B.PED - Physical Education Teaching And Coaching
MATS University
04.2023 - 08.2025
Physical Education Teacher
St. Xavier's Collegiate School
10.2022 - Current
Omni Sport Leader
Decathlon Sports India
10.2021 - 06.2024
Bachelor of Commerce - Marketing
St. Xaviers College
12th Commerce -
St. Xavier's Collegiate School