ROMIEO MENDONCA
Mumbai,Maharashtra
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
8
8
years of professional experience
Work History
Supervisor
HOTEL AIRLINK
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
F&B Executive
HOTEL PACIFIC RESIDENCY
06.2016 - 10.2018
- Managed a high-performing team, providing training and mentoring to ensure consistently excellent service.
- Streamlined kitchen operations for enhanced efficiency and reduced food waste.
- Increased customer satisfaction by implementing innovative menu items and improving existing recipes.
- Coordinated seasonal promotions within the F&B department, driving revenue during traditionally slow periods.
- Enhanced overall guest experience by consistently monitoring service quality and making necessary adjustments based on feedback from both guests and employees alike.
- Successfully managed challenging situations with guests by resolving complaints professionally and efficiently, maintaining a positive reputation for the establishment.
Sr. Server
Jalapeno Foods Pvt Ltd( The Nutcracker)
01.2019 - 03.2024
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed food resources, memorized orders, and coordinated customer service.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Supported fellow servers during busy shifts by sharing tasks such as refilling drinks or clearing tables when needed.
- Promoted positive workplace morale through active engagement in team-building events and activities.
- Balanced multiple responsibilities during peak hours, maintaining high levels of efficiency and customer satisfaction without sacrificing attention to detail.
- Enhanced customer satisfaction by providing prompt and efficient service during high-volume periods.
- Managed cash transactions accurately at the end of each shift, contributing to consistent financial reporting within the establishment.
- Assisted in training new servers, leading to an improved team dynamic and higher overall performance.
- Contributed to positive company reviews by consistently delivering exceptional service to all patrons.
- Reduced order errors by double-checking guest orders before submitting them to the kitchen staff.
- Cultivated warm relationships with regular customers.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Priority management
- Safe Food Handling
- Cash Handling
- Food safety understanding
- Food station setup
- Sales Techniques
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Table Setting
Languages
English
Hindi
Konkani
Marathi
Personal Information
- Father's Name: DIAGO MENDONCA
- Date of Birth: 10/16/1991
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Catholic
Disclaimer
I hare by declare that the mentioned above statements are true to my knowledge and belief.
Watching Movie & Listening Music
TollyWood Hindi Dubbed
Timeline
Sr. Server
Jalapeno Foods Pvt Ltd( The Nutcracker)
01.2019 - 03.2024
F&B Executive
HOTEL PACIFIC RESIDENCY
06.2016 - 10.2018
Supervisor
HOTEL AIRLINK
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