ROMIKA LAZER
New Delhi
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones. Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients. Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
6
6
years of professional experience
Work History
Account Manager
Deepak Narula
New Delhi
02.2023 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided training and guidance to new Account Managers.
- Negotiated contracts with clients to maximize profitability.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Provided technical support to customers when needed.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships to boost sales opportunities.
- Renewed existing accounts by building relationships with clients.
- Managed a portfolio of XX key accounts, ensuring high levels of customer satisfaction and retention.
Calling Agent
Vishal singh
Noida
07.2021 - 10.2022
- Greeted customers and identified their needs.
- Provided accurate information about product features, pricing, availability and services.
- Responded to customer inquiries via phone, email or chat.
- Resolved customer complaints quickly and efficiently.
- Updated customer accounts as needed in computer system.
- Monitored incoming emails and responded promptly to customer requests.
- Collaborated with team members to ensure smooth operations during peak business hours.
- Audited customer account information to identify issues and develop solutions.
- Greeted visitors to log persons in and out of facility, assign security badges and contact employee escorts.
Customer Care Executive
Mohsin Akhtar
New Delhi
03.2019 - 01.2021
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Monitored customer trends to identify potential issues or opportunities for improvement.
- Maintained up-to-date knowledge of product lines, pricing plans, warranties.
- Provided technical assistance related to product installation or operation when needed.
- Collaborated with other departments such as marketing or sales teams for promotional activities.
- Generated weekly performance metrics such as average response times and call resolution rates.
Education
Bachelor of Arts - Business Administration And Management
Sikkim Manipal University
New Delhi10-2024
High School Diploma -
National Institute of Open Schooling
New Delhi04-2023
Skills
- Proficient in Excel, Ms Word, Microsoft teams
- Advertising
- Converting leads
- Team Training
- Needs analysis
- Customer training
- Report Writing
- Vendor Relations
- Business Development
- Client Relationship Management
- Data Analytics
- Contract Negotiation
- Account Management
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Account Manager
Deepak Narula
02.2023 - Current
Calling Agent
Vishal singh
07.2021 - 10.2022
Customer Care Executive
Mohsin Akhtar
03.2019 - 01.2021
Bachelor of Arts - Business Administration And Management
Sikkim Manipal University
High School Diploma -
National Institute of Open Schooling
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