Romil Jain

Managed utility and apartment bill payment category P&L, led supply side, managed business operations.

Led initiatives to turn category profitable at a transaction level.

Led EDC sales and Payment gateway solution sales for utility and apartments category.

Managed strategic alliances at CXO-BU Head level with 50+ National Key Healthcare Brands like Apollo, Medplus, Guardian, Max Group, Fortis, Vijaya Diagnostics, CloudNine etc.

Responsible for managing annual Gross Merchandise Volume of 1200 crore + INR across India.

Delivered INR150 Lakhs of additional revenue from cross-selling products such as loyalty, gift vouchers, and advertisements to leading retailers.

Achieved 100% Target for Sale of Business Solutions, Onboarding Enterprises, Revenue generation, and maintaining portfolio with zero delinquency.

Increased revenue and GMV MoM by 15% through onboarding merchants on CRM Solution and EDC.

Worked closely with the Product and Tech Team to develop customized solutions for enterprise merchants.

Coordinated cross-functionally with Finance, Legal, and Ops Team for seamless onboarding and efficient account management.

Awarded with 'Rockstar' multiple times in team.

• Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
• Analyzed market trends to identify potential opportunities for growth.
• Maintained accurate records of all client contacts, orders, payments.
• Resolved customer complaints in a timely manner by providing satisfactory solutions.
• Established KPI targets for individual team members as well as overall team performance.
• Monitored competitors' activities and adjusted pricing accordingly.
• Developed and implemented strategies to increase sales revenue.

New Merchant onboarding and generating revenue with MoM growth.

Managing relations with Level 1, 2 hierarchy; Single POC handling escalations.

Understanding of business issues of client and coming up with solutions.

Lead generation for new merchant acquisition through various sources.

Managing and coordinating with all levels of organization (inhouse, outsourced and PAN India clients)

Leading team of 12 Territory Managers to ensure uninterrupted client operations.

Handling new campaign start-ups, upgrades, and renewals.

Taking clients' requests and translating them into what a project needs to achieve results.

Monthly PPT hand out to client and call to understand any issue, initiatives

Coordinating with the Product Team and sending out new initiatives update to the client in a designed format.

Handled reverse logistics for Maggi noodle during the Maggi fiasco.

Set and achieve monthly, quarterly, and annual targets for the area of operations in terms of channels and distributors in consultation with FSM and RSM.

Ensure mapping of the potential market and nurture direct relations with key business clients.

Achieve and monitor progress of sales.

Managing and monitoring budgets for effective and optimal utilization.

Ensure product availability at all relevant channels through the distributor's sales force.

Help Distributors to manage business profitably and monitor the progress.

Ensure the proper and correct execution of sales and trading terms determined by the company.

Monitor and minimize the level of bad goods returns.

Ensure distributors' efficient and effective support for the Institution and HORECA Coverage.

Reports on market intelligence, competitors' activity, price changes, and promotional support.

Ensure market hygiene.

Develop new business opportunities by marketing online property-based solutions.

Developing constructive and cooperative working relationships with promoters, builders, real estate agents, brokers, etc., and maintaining them over time.

Maximized profitable volume growth, market share, and client preference in the assigned market.

Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively, and demonstrate high integrity.