ROMITA NEOGI
Store Manager, Lenskart
Sheoraphuli
Summary
Results-driven customer success professional determined to exceed company objectives. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive business. Recently promoted to the role of Store Manager, bringing a unique blend of optical and managerial skills. Skilled in team leadership, operational management, and customer service excellence. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Store Manager
Lenskart
09.2023 - Current
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Spearheaded business and review meetings, ensuring a comprehensive understanding of the business and customer requirements
- Developed and executed strategic project plans, fostering seamless collaboration among internal teams to boost sales and drive growth
- Rotated merchandise and displays to feature new products and promotions
- Managed inventory control, cash control, and store opening and closing procedures
- Completed point of sale opening and closing procedures
- Led strategic business development discussions, and customer negotiations with finesse and expertise
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Cultivated and strengthened lasting customer relationships using strong issue resolution and dynamic communication skills
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Upheld high standards of service delivery, managed client expectations, and project timelines effectively
- Brainstormed and implemented innovative ideas to stay ahead of the competition and strengthen corporate sales in the market
Optometrist
Lenskart
12.2020 - 09.2023
- Employed comprehensive benchmarks to establish and monitor customer service standards
- Provided company information and policies to customers upon inquiry and answered questions via phone and email
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies
- Offered advice and assistance to customers, paying attention to special needs or wants
- Developed persuasive proposals highlighting the product's strengths, unique offerings, and value proposition to prospective customers
- Leveraged full field of optometric instruments and equipment to determine patient visual acuity, amplitude of accommodation and refractive state
- Prepared, justified and submitted annual optometry budget based upon estimates of space and equipment needs and projected workload
- Conducted regular inventory of eyeglasses frames and prescription contact lenses, maintained stock levels, and submitted orders to vendors
- Prescribed eye treatment and corrective eyeglasses and contact lenses to align with patient diagnosis
- Placed new supply orders, managed inventory and restocked clerical spaces
Education
Bachelor of Science - Clinical Optometry And Vision Science
NSHM Knowledge Campus
Durgapur 07.2016 - 06.2020
Indian School Certificate Examination - Science
St. Mary's School
Coochbehar 04.2014 - 03.2015
Indian Certificate of Secondar Education - General Studies
Sacred Heart
Purulia 04.2012 - 03.2013
Timeline
Store Manager
Lenskart
09.2023 - Current
Optometrist
Lenskart
12.2020 - 09.2023
Bachelor of Science - Clinical Optometry And Vision Science
NSHM Knowledge Campus
07.2016 - 06.2020
Indian School Certificate Examination - Science
St. Mary's School
04.2014 - 03.2015
Indian Certificate of Secondar Education - General Studies
Sacred Heart
04.2012 - 03.2013
Skills
Order management
Accomplishments
- Completed my clinical internship in Optometry at Dr. Agarwal’s Eye Hospital in Kolkata
- Managed a store that exceeded company expectations in every category during times of crisis
- Exceeded monthly store sales goal for 5 months in a row
- Resolved product issue through consumer testing
- Drove record-high sales that elevated the store's ranking in the company from 12 to top-5
Hobbies
As a passionate painter, I bring a creative perspective to my work, translating my love for vibrant colors and unique compositions into visually compelling art. Beyond the canvas, my appreciation for creativity extends to the culinary realm. An avid food enthusiast, I find inspiration in exploring diverse cuisines, flavours, and textures. This two-fold passion for painting and gastronomy reflects my versatile interests and the ability to find beauty and inspiration in my work.
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