Summary
Overview
Work History
Education
Skills
Websites
Certification
Hobbies and Interests
Timeline
Generic

Romy Kaushal

New Delhi

Summary

Expert in optimizing business operations and analyzing data to achieve measurable outcomes in dynamic environments. Skilled in project management and process streamlining, effectively addressing operational challenges to enhance productivity. Notable for attention to detail and delivering customer-focused solutions while collaborating with cross-functional teams. Committed to leveraging expertise to drive operational excellence and support organizational success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

SoftwareOne
08.2021 - Current
  • Managed, monitored, and analyzed productivity and efficiency levels using excel dashboards along with Microsoft Navision ERP system on sales and purchase orders, sales invoices, and inventory; while maintaining company policy standards ensuring accurate financial reporting and timely invoice closure for efficient revenue flow and enhance profitability.
  • Processed multiple global subsidiary orders through Microsoft Order Tools, such as Microsoft Next Generation Volume Licensing (NGVL) and Volume Licensing Programs, including Select, Select PLUS, Enterprise (EA), Enterprise Subscription, Server & Cloud Agreements.
  • Delivered exceptional customer service by maintaining Service Level Agreements (SLAs), fostering cross-team collaboration, and implementing strategies to drive operational efficiency.
  • Managed billing and invoicing processes for Service Delivery Implementation (SDI) across 60+ key regions, including countries such as India, Canada, the United States, Colombia, and Australia.
  • Built and maintained strong client relationships by achieving service delivery and quality benchmarks, resolving escalations effectively and efficiently; thus, benefitting the organization and clients.
  • Achievements at SoftwareOne: Gold Star, 2023 | Star Debutant, 2022

Industrial Trainee

Shangri-La Group
DELHI
10.2015 - 02.2016
  • Participated in team meetings to discuss operational updates and changes.
  • Observed workers performing tasks related to the operation of machinery.
  • Supported team by operating equipment.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.

Marketing Trainee

VERTEX scientific and lab instruments co.
New Delhi
  • Generated leads via cold-emailing and social media to reach out to prospective companies and businesses for potential partnerships; expanding the network and client portfolio.
  • Devised an agile marketing campaign strategy based on the data collected and client requirements, ensuring targeted and effective marketing efforts avoiding misallocation of resources.
  • Compiled a detailed analysis using Strength, Weakness, Opportunities and Threat (SWOT) analysis for synthesizing strategic market insights, competitor evaluation, and consumer trends for market positioning.

Education

MBA - Marketing

Delhi Institute of Advanced Studies
New Delhi
03-2020

Bsc. - Hospitality and Hotel Administration

IHM
Faridabad
03-2017

Skills

  • Microsoft Office Suite
  • Medius ERP
  • Microsoft Navision ERP
  • Partner ordering tools
  • Volume licensing management
  • Effective communication
  • Quick learning ability
  • Team collaboration
  • Cross-departmental teamwork
  • Attention to detail
  • Project management skills
  • Resourcefulness
  • Innovation and versatility
  • Customer-centric approach

Websites

Certification

  • Microsoft Licensing Specialist, MPSA
  • Microsoft Licensing Specialist, Select Plus
  • Microsoft Licensing Specialist, Enterprise Agreement for Partners

Hobbies and Interests

  • Travelling
  • Biking
  • Table Tennis

Timeline

SoftwareOne
08.2021 - Current

Industrial Trainee

Shangri-La Group
10.2015 - 02.2016

Marketing Trainee

VERTEX scientific and lab instruments co.

MBA - Marketing

Delhi Institute of Advanced Studies

Bsc. - Hospitality and Hotel Administration

IHM

Similar Profiles

CREATE PROFILE
Romy Kaushal