Ronald Parish
Jeffersonville
Summary
Driven professional with a proven track record, adept in surveillance monitoring and detailed record keeping. Excelled in leading teams to achieve compliance goals while boosting operational efficiency. Skilled in multitasking and problem-solving, consistently prioritized tasks to meet and exceed performance targets.
Overview
20
20
years of professional experience
1998
1998
years of post-secondary education
Work History
Billing Specialist
Charter Spectrum
Louisville
10.2024 - Current
- Processed customer billing inquiries and resolved discrepancies efficiently.
- Assisted in generating accurate invoices for business accounts.
- Maintained billing records and updated customer information in the database.
- Communicated with customers regarding payment plans and account status updates.
- Coordinated with other departments to ensure timely resolution of billing issues.
- Investigated incorrect billings and processed refunds as necessary.
Supervisor
Caesars Entertainment
Elizabeth
06.2006 - 10.2024
- Supervised daily operations of gaming floor staff and guest services.
- Trained team members on customer service standards and operational procedures.
- Ensured compliance with regulatory requirements and company policies.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Conducted regular performance evaluations and provided constructive feedback.
- Managed inventory for gaming supplies and ensured availability for operations.
- Collaborated with management to implement process improvements for efficiency.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Certificate Of Completion - Business Communication
Cornell University
Ithaca, NY 11.2025 - 02.2026
Certificate Of Completion - Biblical Studies
Liberty University
Lynchburg, VA 03.2003 - 01.2005
Jeffersonville High
Jeffersonville, INSkills
- Customer service
- Billing processes
- Conflict resolution
- Team collaboration
- Data management
- Problem analysis
- Communication strategies
- Attention to detail
- Statement processing
- Contract preparation
- Claims processing
- Records organization and review
- Analytical thinking
- Research and due diligence
- Data research
- Verbal and written communication
- Audit procedures
- Record preparation
Timeline
Certificate Of Completion - Business Communication
Cornell University
11.2025 - 02.2026
Billing Specialist
Charter Spectrum
10.2024 - Current
Supervisor
Caesars Entertainment
06.2006 - 10.2024
Certificate Of Completion - Biblical Studies
Liberty University
03.2003 - 01.2005
Jeffersonville High