Overview
Work History
Education
Skills
Websites
Objective
Personal Information
Certification
Gaming
Languages
Timeline
Generic

Ronack Kumar

Adityapur,JH

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Swiggy
01.2024 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.

Customer Service Representative

Blinkit
09.2023 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

US based company
02.2023 - 03.2023
  • Did a temporary one month project as a Customer Service Representative for a US based company

Education

Commerce -

ADCA -

MS OFFICE -

Basics of HTML -

Currently Pursuing BCA (3rd Year) -

ARKA JAIN UNIVERSITY
06.2025

Intermediate -

DMBS Career Acadmey
2022

Matriculation -

Central Public School
2017

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Problem Resolution
  • Computer Proficiency
  • Conflict Resolution

Objective

- To leverage my technical skills in computer applications and customer service experience to secure a role in technical support, helpdesk management, or IT project coordination.
- Seeking a challenging position in customer-facing IT roles where I can apply my knowledge of computer systems, software applications, and excellent communication skills to deliver top-notch customer service.
- Pursuing a career in IT-enabled services where I can utilize my technical skills, problem-solving abilities, and customer support experience to contribute to process improvements and customer satisfaction.
- To obtain a position in business analysis or operations management where I can apply my technical skills, data analysis abilities, and customer-centric approach to drive business growth and process efficiency.
- Looking for a role in digital marketing or e-commerce where I can leverage my technical skills, customer support experience, and knowledge of online platforms to drive business success.

Personal Information

Date of Birth: 07/14/00

Certification

  • ADCA ( Advance Diploma in Computer Applications ).
  • Introduction to Web Design and Development.
  • Java Object-Oriented Programming.

Gaming

I started playing pc  games when i was around 13 years old. I used to play a particular game alot called DOTA 2 ( Defense Of The Ancients 2). I play various type of FPS game , Open world games. My Favorites games are DOTA 2, CS2,Witcher series , Hogwarts Legacy, Elden Ring.

Languages

English
Upper intermediate (B2)
Hindi
Advanced (C1)

Timeline

Customer Service Representative

Swiggy
01.2024 - 03.2024

Customer Service Representative

Blinkit
09.2023 - 11.2023

Customer Service Representative

US based company
02.2023 - 03.2023

Commerce -

ADCA -

MS OFFICE -

Basics of HTML -

Currently Pursuing BCA (3rd Year) -

ARKA JAIN UNIVERSITY

Intermediate -

DMBS Career Acadmey

Matriculation -

Central Public School
Ronack Kumar