RONAK DODEJA
Ulhasnagar
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Consumer Online Tech Support Advisor
Convergys
05.2024 - 10.2024
- Evaluated technical control manuals and operational documentation, editing content for clarity and compliance with [Type] standards.
- Designed employee training curricula to instill necessary process skills, verifying competency via subsequent test procedures.
- Fostered communication between site locations by initiating increased telepresence usage and remote operational review processes.
Escalations - Voice
Teleperformance, Thane
09.2023 - 03.2024
- Started with junior associate, Marched up to Escalations team in Teleperformance for voice, Was involved in new hire trainings to newly hired trainees for different FIS processes.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Customer Success Manager
Varisource
11.2024 - Current
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
Sr Associate - Chat
IT Xpert Solutions, Thane
07.2020 - 08.2023
- As a Chat Customer Service Representative at [Company Name], I played a crucial role in delivering exceptional support to users of our Ed Tech platform. During my tenure, My key responsibilities were Customer Engagement, Technical Troubleshooting, User Guidance and Quality Assurance.
KAM
The LoL Store
05.2019 - 07.2020
- Working as a senior manager and taking up all the responsibilities for e-commerce management for company products.
Education
Diploma - Computer Engineering
Vivekanand Education Society's Polytechnic
01.2020
B.E - Electronics and Telecommunications
Watumull College of Engineering
SSC - 10th
Gurukul Grand Union High School
01.2016
Skills
- Management Skills
- Creativity
- Negotiation
- Account management
- Research and due diligence
- Inter-department collaboration
- Pipeline development
- Customer relationship building
- Project Management
LANGUAGE
English
Marathi
Bahasa Indonesia(basic)
Hindi
Sindhi
Timeline
Customer Success Manager
Varisource
11.2024 - Current
Consumer Online Tech Support Advisor
Convergys
05.2024 - 10.2024
Escalations - Voice
Teleperformance, Thane
09.2023 - 03.2024
Sr Associate - Chat
IT Xpert Solutions, Thane
07.2020 - 08.2023
KAM
The LoL Store
05.2019 - 07.2020
Diploma - Computer Engineering
Vivekanand Education Society's Polytechnic
SSC - 10th
Gurukul Grand Union High School
B.E - Electronics and Telecommunications
Watumull College of Engineering
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