Microsoft Office
Ronak Jain
Mumbai
Summary
Results-oriented professional with a Master's in Engineering Project Management from the University of Manchester and a strong background in process optimization, risk assessment, and workflow enhancement. Skilled in analyzing project data, improving operational efficiency, and driving cross-functional collaboration to achieve business goals. Experienced in applying Lean Six Sigma methodologies to streamline processes and enhance decision-making. Adept at managing resources, mitigating risks, and ensuring compliance with industry standards. Seeking to leverage analytical expertise and problem-solving skills in project management and business analysis roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Loyalty Agent
IAGL Ltd
10.2023 - 01.2025
- Optimized process efficiency , leading a workflow improvement initiative that reduced booking bottlenecks and increased operational efficiency by 10% .
- Led data-driven decision-making , using Microsoft Excel to track performance trends and optimize efficiency on a weekly basis, resulting in a 25% reduction in customer complaints .
- Managed key performance metrics , achieving a 80% sales conversion rate and maintaining a 95% compliance rate by implementing structured process controls.
- Recognized as Star Performer of the Month , consistently exceeding KPIs and maintaining a customer satisfaction score of 10/10 .
Customer Sales Associate
Intelling Ltd
03.2023 - 08.2023
- Managed travel health insurance plans for passengers with varying medical conditions, tailoring policies to their specific health needs while ensuring FCA compliance
- Monitored and optimized compliance processes , maintaining a 94% compliance rate while ensuring adherence to FCA guidelines .
- Analyzed key performance indicators (KPIs) , identifying trends that contributed to a 71% sales conversion rate , exceeding team targets.
Senior Customer Service Associate
Teleperformance Ltd
01.2021 - 08.2021
- Conducted high-volume background verification checks , processing 450-550 files daily while maintaining a 95% quality score and ensuring regulatory compliance.
- Led process improvement initiatives , streamlining workflows to achieve a 20% reduction in processing time , improving turnaround efficiency.
- Developed and delivered training sessions , mentoring colleagues on process optimization and performance enhancement, leading to higher team productivity.
- Awarded "Best Performer" (June 2021) for consistently exceeding quality and productivity benchmarks.
Global Volunteer Intern
Marwah Meher
06.2019 - 07.2019
- Conducted a market feasibility study for Marwah Meher , analyzing the potential for importing Indian ethnic handlooms into the Egyptian market.
- Developed a detailed case study , evaluating import costs, supply chain logistics, and consumer demand to determine commercial viability.
- Presented key insights to stakeholders, providing data-backed recommendations for potential business expansion.
Education
Master of Science - Engineering Project Management
University of Manchester
Manchester, United Kingdom09-2022
B. Tech - Mechanical Engineering
SRM Institute of Science And Technology
Chennai, India05-2019
Skills
- Risk Assessment & Mitigation
- Workflow Optimization & Process Improvement
- Project Planning & Resource Allocation
- Stakeholder Communication & Coordination
- Customer Relationship Management (CRM)
- Market Research & Feasibility Analysis
- Data Analysis & Performance Tracking
Software
Microsoft Project
Power BI
Certification
Lean Six Sigma Yellow Belt, Process
Management International (Apr 2024)
Timeline
Customer Loyalty Agent
IAGL Ltd
10.2023 - 01.2025
Customer Sales Associate
Intelling Ltd
03.2023 - 08.2023
Senior Customer Service Associate
Teleperformance Ltd
01.2021 - 08.2021
Global Volunteer Intern
Marwah Meher
06.2019 - 07.2019
Master of Science - Engineering Project Management
University of Manchester
B. Tech - Mechanical Engineering
SRM Institute of Science And Technology
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