Ronak Jain
Jaipur
Summary
Dynamic Social Media Specialist at Vaibhav Global Limited with expertise in social media management and customer relationship management. Proven track record in fraud analysis and influencer coordination, enhancing brand reputation and customer trust. Passionate about delivering exceptional support and driving engagement across multiple platforms, consistently exceeding expectations in customer satisfaction.
Overview
7
7
years of professional experience
Work History
Social Media Specialist
Vaibhav Global Limited
Jaipur
07.2024 - Current
- Joined as a Call Center Agent. Assisted US-based customers via voice support regarding order tracking, returns, cancellations, and other post-purchase issues on shoplc.com.
- Worked as a Fraud Prevention Analyst where I monitor and analyze transactions: continuously review financial transactions and customer activity to detect suspicious or fraudulent behavior using analytical tools and software.
- Investigate Fraud Cases: Conduct detailed investigations on flagged transactions or accounts, gather evidence, and collaborate with other teams to determine the validity of suspected fraud.
- Develop Fraud Prevention Strategies: Recommend and implement policies, controls, and systems to minimize the risk of fraud, and improve overall security measures.
- Currently working as a Social Media Specialist, I manage and resolve issues reported by VIP club members, ensuring high-quality support and satisfaction.
- I handle marketplace orders across platforms like Facebook, eBay, and Amazon, ensuring accurate and timely processing.
- I also assist influencers with order placements and coordination to support marketing campaigns, while professionally managing overbidding customer cases to maintain brand reputation and customer trust.
Personal Shopper
Vaibhav Global Limited
08.2022 - 12.2023
- I joined as a Customer Service Agent. Assisted UK-based customers via voice support regarding order tracking, returns, cancellations, and other post-purchase issues on tjc.co.uk.
- Promoted to the Personal Shopper Team, providing tailored shopping recommendations, and helping customers complete high-value purchases.
- Conducted targeted outbound calls to follow up on incomplete orders, boosting sales, and customer retention.
- Consistently met or exceeded KPIs in customer satisfaction, upselling, and collection targets.
Customer Support Executive - Technical
Teleperformance
03.2021 - 08.2022
- Resolved technical and booking-related issues for Hilton guests via chat support, ensuring smooth reservation experiences.
- Transitioned to email support as a Guest Assistance Specialist, investigating post-stay complaints, and coordinating with internal teams to provide timely resolutions and compensation.
- Maintained high CSAT scores through empathetic communication, and problem-solving efficiency.
Tele Verification Executive
Sai Viruksham Management Services
01.2019 - 02.2020
- Initiated outbound sales calls for Yes Bank credit cards, explaining features and benefits to prospective customers.
- Shifted to Tele Verification role to validate customer data and document readiness before forwarding cases to field executives.
- Ensured compliance by cross-verifying customer documents with internal records and minimizing drop-offs.
Education
Bachelor of Science - Visual Communication
AM Jain College
Chennai, Tamil Nadu04-2021
Skills
- Social media management
- Influencer coordination
- Customer relationship management
- Marketplace oversight
- Fraud analysis
- Effective communication
Timeline
Social Media Specialist
Vaibhav Global Limited
07.2024 - Current
Personal Shopper
Vaibhav Global Limited
08.2022 - 12.2023
Customer Support Executive - Technical
Teleperformance
03.2021 - 08.2022
Tele Verification Executive
Sai Viruksham Management Services
01.2019 - 02.2020
Bachelor of Science - Visual Communication
AM Jain College
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