Summary
Overview
Work History
Education
Skills
Spoken Languages
Personal Information
Disclaimer
Timeline
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Ronak Mehta

Mumbai

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Technical Consutlant

Sherweb
05.2022 - Current
  • Worked with Microsoft’s Premier, NPP, ProDirect Tickets for Microsoft related to Microsoft 365 (Exchange Online, Office apps, Compliance, Security, Teams, SharePoint, Viva, W365 etc.) Maintaining the SLA and connecting with the global Microsoft Customers and providing the best customer service experience while maintaining all the parameters Researching extensively for various Microsoft products and providing user with correct information and updates about the product functionality, features and limitations In case of escalated issues to provide in depth description of the issue and environment and various steps taken while trying to resolve it Discuss some by-design issues with the Product Engineering Team and collecting and providing all the related logs: (Fiddler, HAR logs, Diagnostic logs etc.) Maintaining daily hygiene and regular updates on the tickets to the Premier Customers Joining internal Case Bashes for putting up roadblock cases and asking logical and clear questions related to the issue User Management in Office 365 Admin Center User creation License Assignment Multi-Factor Authentication Management Roles Management Troubleshoot Mail Flow issues, Message Header Analysis, Bounce back Analysis, Message Trace Analysis Extended Message Trace Analysis Configure Mail Flow using connectors Setup and troubleshoot Relays
  • Setup and troubleshoot retention policy and retention tags
  • Troubleshooting Teams meeting room devices, Phones, Teams meeting issue.

Technical Lead

Mindtree Ltd
05.2021 - Current

Technical Consutlant

Mindtree Ltd
04.2021 - 05.2022
  • Reviewing all cases for the team
  • Handling all escalations
  • Communicating with Clients (TA & SEE) for all TRB cases
  • Conducting Triage for the Team

Technical Consutlant

SOnata Software Ltd
10.2020 - 04.2021
  • Handling Support Calls for Microsoft Office365 for Exchange online and MS Teams
  • Later Moved on to Power Automate Specialty.

O365 SUPPORT ENGINEER

WIPRO LTD.
- 04.2020
  • Handling Support Calls for Microsoft Office365
  • Communicating with clients and company for any type of technical assistance with O365
  • Assisting customers with any issues with their email account
  • Any installation of Ms Office
  • Arranging regular follow up calls for customers
  • To make sure all their email services are working without any issues
  • Conducting Triages for new Support professional to enhance their technical knowledge
  • Project 1: Mailbox migrations to O365: Performed Full hybrid, Minimal, Cutover, Staged, IMAP, Network Upload and Public folder migrations to O365
  • Project 2: Exchange Online: Managing Mailboxes
  • Mail flow expertise
  • In-depth EOP working
  • MRM policy in mailboxes
  • Inbox rules
  • Mailbox Auditing
  • Setting up O365 Groups
  • Managing DLs/Security Mail enabled/ Dynamic Distribution
  • Others: Office Application Troubleshooting
  • Licensing with O365 and Azure PowerShell with O365.

TECHNICAL Advisor

3Global Services Private Ltd
03.2010 - 05.2011
  • Handling Support calls for 3G Modem support Assisting customers for any type of technical issues related to internet speed or network connectivity Arranging on site technician for first time installation for new customers Managing all replacements requests and orders for default Dongle
  • And making sure new product has been send
  • Keeping a track of all complaints a and feedback provided by the customer post the product is delivered and install Handling Support calls for any type technical issues with I-phone
  • Unlocking I-phone on customer’s request received through email or phone Getting an onsite investigation arranged for all Network related issue
  • Replacing customer handset replaced if issues cannot be fixed over the phone or if it needs a hardware replacement
  • Coordinating with backend team to get all the lost and stolen handset blocked as reported by the customers

Support Professional

STREAM Global services Pvt Ltd
09.2008 - 02.2010
  • Resolve the issues over the phone with desktop and laptops computers
  • And come with (C.SAT), Customer Satisfaction Resolution
  • Understand the issue of the customer and come to the solutions.

Fitness Consultant

ACE Sporting and Fitness Pvt Ltd
08.2006 - 08.2008
  • Handling Customers at store of all queries related to the Fitness Equipment’s Marketing products within the store Arranging all post sales services for customers like delivery, installation and Maintenance of the equipment’s.

Education

BCOM -

Carlox University
Ahmedabad, Gujarat

HIGHER SECONDARY - undefined

K.E.S College
Mumbai, Maharashtra

Skills

Client Needs Assessment

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Spoken Languages

  • English
  • Hindi
  • Marathi
  • Gujarati

Personal Information

  • Date of Birth: 10/06/86
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

I hereby declare that all the information provided above is true to the best of my knowledge and ability.

Timeline

Technical Consutlant

Sherweb
05.2022 - Current

Technical Lead

Mindtree Ltd
05.2021 - Current

Technical Consutlant

Mindtree Ltd
04.2021 - 05.2022

Technical Consutlant

SOnata Software Ltd
10.2020 - 04.2021

TECHNICAL Advisor

3Global Services Private Ltd
03.2010 - 05.2011

Support Professional

STREAM Global services Pvt Ltd
09.2008 - 02.2010

Fitness Consultant

ACE Sporting and Fitness Pvt Ltd
08.2006 - 08.2008

O365 SUPPORT ENGINEER

WIPRO LTD.
- 04.2020

BCOM -

Carlox University

HIGHER SECONDARY - undefined

K.E.S College

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Ronak Mehta