Ronak Nai
Ahmedabad
Summary
Results-oriented individual with a passion for continuous learning and innovation, known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solution in fast paced environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Quality Auditor
MAS CALLNET INDIA PVT.LTD
01.2024 - 06.2024
- Create reports on audit findings,including recommendations for improvements.
- Identified process gaps by comparing actual results against expected outcomes.
- Provided guidance to team members on the implementation of corrective action plans.
Supervisor
HDB FINANCIAL SERVICES LTD
04.2022 - 06.2023
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationship with customer through positive attitude and attentive response.
- conduct training and mentored team member to promote productivity ,accuracy, and commitment to friendly services.
Debt Recovery Executive
HDB FINANCIAL SERVICES LTD
09.2017 - 03.2022
- Delivered exceptional customer services on collection calls and maintained calm and professional demeanor.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Achieved performance goals on consistent basis, identified and contacted customers with overdue accounts to payment status.
- Developed strong relationships with customers to foster timely payments and account resolution.
Education
B.COM - Advance Accounting
GUJARAT UNIVERSITY
Ahmedabad ,Gujarat04.2017
H.S.C -
Navdeep Higher Secondary School
Ahmedabad ,Gujarat03.2014
Skills
- Training and coaching
- Microsoft office
- Call center operations
- Overseeing Activities
- Team work and collaboration
Certification
Certified Debt Recovery Agent
Languages
Gujarati
Hindi
English
Timeline
Quality Auditor
MAS CALLNET INDIA PVT.LTD
01.2024 - 06.2024
Supervisor
HDB FINANCIAL SERVICES LTD
04.2022 - 06.2023
Debt Recovery Executive
HDB FINANCIAL SERVICES LTD
09.2017 - 03.2022
B.COM - Advance Accounting
GUJARAT UNIVERSITY
H.S.C -
Navdeep Higher Secondary School
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