RONAK SEDANI
Assistant Front Office Manager
Ahmedabad
Summary
A dynamic, results-oriented Leader offering focused leadership to drive Rooms Operations and departmental profitability in highly competitive markets. Noted for outstanding communications skills, both with guests and the team; ability to resolve problems quickly and equitably to ensure satisfied customers and happy employees. Consistently achieve performance goals through enthusiasm, tenacity and initiative. A Leader with the ability to motivate staff members and turn under-producing teams into record-breaking units. Well organized with a track record that demonstrates self-motivation, perseverance and the creativity to achieve both personal and corporate goals.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Assistant Front Office Manager
Novotel Ahmedabad
01.2024 - Current
- Company Overview: Novotel Ahmedabad, A 222 room inventory including 199 Superior and Premier rooms and 23 suites, a business hotel with 1 coffee lounge, 1 all day dine restaurant, 1 alfresco café, 9 banquet halls and 1 lawn.
- Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
- Maintain a professional and high quality service oriented environment at all times.
- Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
- Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
- Undertake full responsibility for Scheduling and Payroll of the department.
- Undertake full responsibility for managing operating expenses and purchasing for the department.
- Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Supervise Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.
- Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
- Coordinate daily activities with hotel management team on a daily basis.
- Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
- Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotel’s emergency response team.
- Responsible for Online reputation and managing OTAs & TripAdvisor feedbacks.
Front Office- Duty Manager
Novotel Ahmedabad
01.2023 - 12.2023
- Company Overview: Novotel Ahmedabad, A 222 room inventory including 199 rooms and 23 suites, a business hotel with 9 banquet halls and 1 lawn.
- Reports directly to and communicates with the Front Office Manager and General Manager on all pertinent matters affecting guest service and hotel operations.
- Provides functional assistance and direction to all departments.
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
- Responds to guest needs and resolves related problems
- Supervises and directs Reception and Reservations persons.
- Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages and Loyalty programme
- Ensures VIPs and priority club guests receive special attention
- Analyses and approves discounts and rebates.
- Analyses the rate variance report to ensure rooms’ revenue control.
- Generating night audit as Eval Pack Reports.
- Fully conversant with all hotel emergency procedures.
Front Office- Duty Manager
Residences Managed by Accor, Doha
05.2022 - 01.2023
- Company Overview: Residences Managed by Accor, Doha are managing accommodations for guests coming in to attend the FIFA World Cup. An inventory of 70,000+ rooms having more than 12,000 manning. This “Once in a Lifetime Project” is managed entirely by Supreme Committee for Delivery and Legacy and entire hospitality by Accor.
- Managing 14 Properties, 640 Units & 1800 Rooms.
- Planning for Front Office operations including proper handover from ownership.
- Getting equipment’s and tools related to front office operations for Villas and Apartments.
- Responsible for Logistic plan of teammates towards pickup, dropping off, food, laundry, for different sites.
- Certified TRAIN THE TRAINER. Hiring of receptionists and bellman for this project.
- Conducting training for team members for Situation handling & Property Management System.
- Looking after all the bookings for the guest stay. Managing Pre-check-in process where guest must fill up their details and attachment of passport, after crosschecking everything provides approval for pre-checking process before 72 hrs. Of arrivals time.
- Ensures guests' satisfaction by resolving and taking appropriate actions on all guests’ complaints.
- Provide friendly and courteous service to guests and respond promptly to all requests in our scope of work.
- Resolve guests’ complaints & requests and liaises with the concerned departments.
- Understand and abide by all safety rules, emergency procedures, and fire prevention regulations.
- Ensures procedures for safety and security of guest belongings (e.g., lockers, left luggage etc.) are efficiently followed.
Front Office Associate Promoted as Front Office Executive
Holiday Inn Singapore Orchard City Center, Singapore
05.2016 - 06.2017
- Company Overview: Holiday Inn Singapore Orchard City Center, Singapore. The 5-star hotel with an inventory of 324 rooms consisting 16 Deluxe Suites with Jacuzzi, 28 Executive Suites, 100 Premier and 180 Deluxe rooms with 5 F&B outlets, 2 swimming pools (1 indoor and 1 roof top), Kids zone, 2 Spas and 1 Sauna.
- To perform all duties towards the goal of maximizing client, and (visitors) satisfaction
- Establish & maintain the overall tone of the operation.
- Maintain established standards of guest engagement throughout the operational hours.
- Conduct trainings for desk trainees.
- Enforce Company policies & procedures as stated in the policy & Procedure Manual.
- Making sure that each and every guest had a pleasant stay at the hotel and if any feedbacks were being made to be forwarded to higher management and action to be taken at the soonest.
- Check in and Check out with cashiering on daily basis.
Education
PGDM - Hospitality
Dimensions International
SingaporeB.Sc. - Hospitality
IHM Ahmedabad-NCHMCT
AhmedabadSkills
PMS- OPERA V5, OPERA Cloud, HOTELOGIX & IDS
INTERNSHIP
- INDUSTRIAL TRAINING IN THE COURTYARD BY MARRIOTT, AHMEDABAD.
- Project Description:
- Gained experience of hospitality by watching the functionality of the entire department.
- Worked in Front Office, Housekeeping and F&B service.
- Project Experience:
- The project gave me a practical experience as well as an opportunity to apply theoretical knowledge and concepts to practical situations and come with feasible solutions in available resources. Also worked in Events & Banquets in the “Ran Utsav” for two months to know every aspect of events.
Certification
ALL STAR
Timeline
PCI DSS
07-2025
ALL STAR
03-2025
Assistant Front Office Manager
Novotel Ahmedabad
01.2024 - Current
Front Office- Duty Manager
Novotel Ahmedabad
01.2023 - 12.2023
Front Office- Duty Manager
Residences Managed by Accor, Doha
05.2022 - 01.2023
Front Office Associate Promoted as Front Office Executive
Holiday Inn Singapore Orchard City Center, Singapore
05.2016 - 06.2017
PGDM - Hospitality
Dimensions International
B.Sc. - Hospitality
IHM Ahmedabad-NCHMCT
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