Ronald Fernandes
Mumbai
Summary
Dynamic Project Manager with extensive experience at Orange Business Services, excelling in project planning and stakeholder engagement. Proven track record in optimizing resource allocation and mitigating risks, ensuring timely delivery of high-quality results. Adept at fostering collaboration and driving project success through effective communication and strategic oversight.
Overview
18
18
years of professional experience
Work History
Delivery Project Manager
Orange Business Services
Mumbai
01.2023 - Current
- Oversaw project timelines, budgets, and resources to ensure on-time delivery within budget constraints.
- Facilitated communication among team members and stakeholders, achieving 20% increase in milestone adherence.
- Led cross-functional teams to execute project plans, enhancing efficiency by 30%.
- Ensured compliance with service level agreements through effective management and cost control.
- Strengthened client relationships through strategic stakeholder engagement and collaboration.
- Demonstrated leadership and technical support while fostering a collaborative environment.
- Implemented strategies that elevated quality of deliverables across projects.
- Managed vendor contracts by assigning tasks and communicating expected outcomes.
Associate Project Manager
Orange Business Services
Mumbai
08.2021 - 12.2022
- Coordinated multiple IT projects, achieving 95% on-time delivery through effective resource and budget management.
- Developed comprehensive project plans and timelines, enhancing team collaboration and increasing completion rates by 20%.
- Facilitated communication among stakeholders and team members, improving satisfaction scores by 15%.
- Managed project documentation and tracked progress to ensure compliance with reporting standards.
Project Coordinator
Orange Business Services
Mumbai
05.2019 - 08.2021
- Managed multiple projects concurrently, ensuring adherence to all deadlines.
- Coordinated resources and budgets for successful project execution.
- Developed detailed project plans and timelines, identifying milestones and deliverables.
- Facilitated communication among team members, stakeholders, and clients to drive success.
- Executed risk management strategies to mitigate risks and guarantee timely delivery.
- Collaborated with cross-functional teams to meet project objectives and enhance quality.
- Utilized project management tools for progress tracking and stakeholder updates.
- Analyzed project data to identify trends, resolve issues, and enhance performance.
Order Delivery Manager
Orange Business Services
Mumbai
06.2017 - 04.2019
- Oversaw comprehensive order management processes, ensuring accountability across Service Transition functions from Quote to Bill.
- Facilitated effective delivery of products and services through strategic supplier partnerships.
- Developed collaborative relationships with key suppliers to enhance operational efficiency and reduce costs.
- Conducted periodic reviews of supplier contracts to optimize terms and improve inventory management.
- Negotiated favorable pricing agreements with various global vendors.
- Processed purchase orders for services and products while following established protocols.
- Provided support to customers and project teams in order implementation, meeting satisfaction targets.
- Served as primary contact for escalated customer issues, ensuring timely resolution through stakeholder coordination.
IS Delivery Specialist
Orange Business Services
Mumbai
07.2014 - 05.2017
- Ensured timely delivery of projects and orders, consistently meeting agreed SLAs.
- Coordinated resource allocation, procurement, and delivery processes for customer needs.
- Facilitated off-site team activities while managing solution-oriented tasks effectively.
- Administered contract database to maintain compliance records and documentation.
- Collaborated with vendors to procure devices aligned with order specifications.
- Assisted Project Management team in scheduling tasks at customer locations.
- Coordinated with FOIS Team to assign field engineers for staging and installation tasks.
- Implemented service order processes to enhance customer satisfaction.
Bar Steward / Wine Sommelier
P & O Cruises
Southampton
01.2008 - 06.2013
- Accessed electronic and paper cataloguing systems to retrieve product information and availability.
- Demonstrated effective communication skills with customers from diverse backgrounds.
- Collaborated with team members to achieve collective goals.
- Ensured customer satisfaction levels were met without escalation to next level.
Education
Bachelor of Science - Chemistry
St. Xavier's College
Mumbai, INMBA -
ITM Group of Institutions
Mumbai, INSkills
- Project management and resource allocation
- Risk assessment and management
- Stakeholder communication and engagement
- Deliverable tracking and vendor oversight
- Schedule and time optimization
- Project planning and execution
Personal Information
- Date of Birth: 09/10/82
- Nationality: Indian
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Marathi
Elementary (A2)
A2
Timeline
Delivery Project Manager
Orange Business Services
01.2023 - Current
Associate Project Manager
Orange Business Services
08.2021 - 12.2022
Project Coordinator
Orange Business Services
05.2019 - 08.2021
Order Delivery Manager
Orange Business Services
06.2017 - 04.2019
IS Delivery Specialist
Orange Business Services
07.2014 - 05.2017
Bar Steward / Wine Sommelier
P & O Cruises
01.2008 - 06.2013
Bachelor of Science - Chemistry
St. Xavier's College
MBA -
ITM Group of Institutions
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