Ronald Joel
New Delhi
Summary
Accomplished Business Development Manager with solid record directing sales and marketing activities. Persuasive negotiator with diplomatic communication style and relationship-building expertise. Collaborative professional committed to providing clients with reasonable, business-smart solutions to common issues.
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
Aashira Events & Weddings
Gurugram
03.2024 - Current
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Maintained accurate records of employee attendance and performance reviews.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Prepared reports on operational performance metrics and presented them to management team.
- Provided support to other departments as needed to meet organizational goals.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Analyzed data related to production, distribution, quality control, inventory levels.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Trained new employees on proper job functions and company policies and procedures.
- Trained, mentored and motivated employees to maximize team productivity.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Built strong operational teams to meet process and production demands.
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
- Reduced process lags and trained team members on best practices and protocols.
- Guided employees in handling difficult or complex problems.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Operations Manager
Pacific Pearl
New Delhi
04.2023 - 02.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Provided technical expertise in the design and implementation of automated systems used in the operations department.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Collaborated with team leaders on quality audits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created effective business plans to focus strategic decisions on long-term objectives.
Business Development Executive
RSG Solutions Pvt Ltd
New Delhi
04.2022 - 12.2022
- Developed and implemented strategies to increase customer base and revenue growth.
- Conducted market research and identified potential business opportunities.
- Collaborated with sales team members to identify target markets and develop sales strategies.
- Drafted proposals for potential customers outlining terms of service agreements.
- Provided support in developing promotional materials such as brochures, flyers.
- Established strong relationships with key decision makers within client organizations.
- Identified areas of improvement within existing processes that could help optimize performance outcomes.
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
- Developed growth plans by identifying key clients, key targets and priority service lines.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Business Development Manager
National Food and Beverages
New Delhi
04.2021 - 12.2022
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Created presentations to attract new business opportunities.
- Maintained a database of existing customers and prospective leads.
- Drafted proposals for prospects in response to their requests for information.
- Attended tradeshows and conferences to network with potential clients.
- Collaborated with marketing team members to design promotional materials.
- Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Liaised with channel partners to build business.
- Participated in industry and trade organizations to build industry and customer alliances.
- Led programs to solve strategic growth questions for business.
- Supported sales team members to drive growth and development.
- Directed and coordinated products, services and sales activities.
- Built sales forecasts and schedules to reflect desired productivity targets.
Business Development Manager
Arizona Marketings
New Delhi
04.2020 - 10.2020
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Created presentations to attract new business opportunities.
- Maintained a database of existing customers and prospective leads.
- Conducted research on industry trends, competitor activities, and customer needs.
- Collaborated with marketing team members to design promotional materials.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Provided training to sales staff on effective communication techniques when dealing with clients.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
- Collaborated with internal teams for successful execution of projects.
- Supported sales team members to drive growth and development.
Assistant Manager
Impulse Marketing
New Delhi
01.2020 - 03.2020
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Business Development Manager
Evergreen Renewables Pvt Ltd
Mumbai
09.2017 - 01.2020
- Created presentations to attract new business opportunities.
- Maintained a database of existing customers and prospective leads.
- Conducted research on industry trends, competitor activities, and customer needs.
- Attended tradeshows and conferences to network with potential clients.
- Organized meetings between senior management and prospective customers.
- Collaborated with marketing team members to design promotional materials.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
- Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
- Collaborated with internal teams for successful execution of projects.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Facilitated and managed business development plan based on market and industry research.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Prepared budgets and approved budget expenditures.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
Back Office Administrator
Snap Deal Inc
Noida
06.2016 - 01.2017
- Greeted customers and answered inquiries regarding back office services.
- Reviewed, updated, and maintained customer accounts in the database.
- Managed incoming and outgoing mail, including processing mail for other departments.
- Prepared reports on a weekly basis to track performance of back office operations.
- Organized filing systems for documents related to back office procedures.
- Assisted with data entry into internal databases as needed.
- Created spreadsheets and presentations for internal meetings related to back office activities.
- Provided support to other departments by researching information or generating reports as requested.
- Collaborated with the IT department to ensure that all software programs were up-to-date and functioning properly.
- Performed research on current trends in the industry to help inform decision making.
Management Trainee
IBM
Noida
06.2015 - 01.2016
- Assisted with the development of new policies and procedures for daily operations.
- Provided on-the-job training to new employees in accordance with company standards.
- Collaborated with senior management to ensure successful implementation of projects.
- Performed administrative tasks such as data entry, filing, and document preparation.
- Developed reports and presentations summarizing results from research activities.
- Organized meetings and workshops to discuss business strategies and objectives.
- Conducted research and analysis of customer feedback to identify areas of improvement in operational processes.
Education
MBA - Financial Services Marketing Operations
NMIMS
New Delhi03-2019
Bachelor of Science - Bachelor of Computers Applications
NIMS (PTU)
Noida 03-2014
Skills
- Project Management
- Financial Administration
- Customer Relations
- Operations Management
- Staff Supervision
- Employee Development
- Project Planning
- Management
- Customer Relationship Management
- Customer relationship development
Timeline
Operations Supervisor
Aashira Events & Weddings
03.2024 - Current
Operations Manager
Pacific Pearl
04.2023 - 02.2024
Business Development Executive
RSG Solutions Pvt Ltd
04.2022 - 12.2022
Business Development Manager
National Food and Beverages
04.2021 - 12.2022
Business Development Manager
Arizona Marketings
04.2020 - 10.2020
Assistant Manager
Impulse Marketing
01.2020 - 03.2020
Business Development Manager
Evergreen Renewables Pvt Ltd
09.2017 - 01.2020
Back Office Administrator
Snap Deal Inc
06.2016 - 01.2017
Management Trainee
IBM
06.2015 - 01.2016
MBA - Financial Services Marketing Operations
NMIMS
Bachelor of Science - Bachelor of Computers Applications
NIMS (PTU)
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