Roni English
Indianapolis
Summary
Compassionate Medical Front Office Receptionist known for high productivity and efficiency in task completion. Possess specialized skills in patient scheduling, medical billing, and electronic health records management. Excel in communication, problem-solving, and multitasking, ensuring smooth operation of front office duties and enhancing patient care experience.
Overview
25
25
years of professional experience
Work History
Medical Front Office Receptionist
Center for Spine & Sports Medicine
Indianapolis
03.2006 - 06.2025
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled patient appointments and coordinated with medical staff effectively.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Assisted patients with check-in procedures and collected necessary documentation.
- Assisted with administrative tasks such as filing, faxing, copying documents.
- Verified patient demographic information at time of check-in and check-out.
- Scanned documents into the practice's EMR system as needed.
- Provided excellent customer service through courteous interactions with patients and families.
- Resolved customer service issues in a timely manner while maintaining professionalism.
Secretary
Speedway Pest Control
Indianapolis
02.2000 - 06.2003
- Managed scheduling and appointments for pest control technicians.
- Assisted in preparing documentation for pest control treatments and inspections.
- Coordinated communication between clients and field technicians effectively.
- Processed incoming emails and phone calls to ensure timely responses.
- Assisted with accounts receivable and accounts payable functions.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Education
Certificate of Completion - Front/Back Office Administration
Kaplan Career Institute
Indianapolis, IN12-2005
Skills
- Patient scheduling
- Billing inquiries
- Insurance verification
- Clinical communication
- Patient registration
- Office workflow improvement
- Filing and documentation
- Problem solving
- Attention to detail
- Effective communication
- HIPAA compliance
- Appointment management
- Office administration
- Patient callbacks
- Typing and filing
- Medical terminology
- Appointment scheduling
- Front desk operations
- Payment collection
- Telephone etiquette
- Co-payment collection
Timeline
Medical Front Office Receptionist
Center for Spine & Sports Medicine
03.2006 - 06.2025
Secretary
Speedway Pest Control
02.2000 - 06.2003
Certificate of Completion - Front/Back Office Administration
Kaplan Career Institute
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