Accomplished management professional with 14 years of career progression in banking operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator with English fluency and well-versed in employee, vendor and partner relations.
Overview
5
5
years of post-secondary education
15
15
years of professional experience
Work History
Operations Manager
Societe Generale Global Solution center pvt ltd
Bangalore, Karnataka
08.2011 - Current
CLIENT ONBOARDING, KYC, REFERENCE & REGULATORY DATA MANAGEMENT
End to end management of client KYC process including liaison across the business, compliance and operations
Performing ongoing customer due diligence including maintenance and updating of AML and KYC records and information for existing clients
Check for Entity type and relevant documents in the client File created by the KYC Reviewer
Check for all True positive alerts, captured and verified through screening
Check for correct risk rating proposed & the client is identified and analyzed with risk parameters as High, medium and low.
Background check for the entire clientele (Connection to politically exposed person, Country of residence and Nature of business)
Maintaining regulatory requirement as per FATCA, CRS, 871M, EMIR, MIFID, DFA, FBL, PI etc. regulations
Provide Feedback to the Reviewer and Have the Corrected File Re checked and scored for MIS
Ensuring smooth BAU of activities managed as part of Data Quality management and Remediation Projects
Escalation management, RCA preparation on incidents
Responsible for production KPIs, Monthly Dashboards and Quality control declaration in various applications
To define productivity measurement trackers to ensure right unit processing time, thereby identifying internal efficiency with the process
Interaction with vendor management teams & data providers to identify & define centralized data source for Fund & Corporate client data management
To lead project initiatives, from project definition, budget assessment, resource finalization to heading project Operational and Steering (Sponsor) committee meetings
Supervising Automation study topics within the process and coordinating with IT & Development to facilitate smooth go-live of BOTs into production
Part of Executive committee that decides and runs cross process initiatives and synergies
Managerial point of contact for onshore/sponsor queries on Remediation Projects
Lead on Governance initiatives, responsible to establish connect with Front Office and Back Office functions, understand their requirements and define regular governance interaction to collect feedbacks and measure progress
Responsible for periodic review of SLA and BIA documents and receiving sign off from onshore
In charge for monthly sign-off of billing and headcount details of the process with Management Service Units
Ensuring meeting with different stake holder to understand their expectation and providing best solution as per the requirements
Team Member
JP Morgan Chase
Bangalore, Karnataka
04.2007 - 07.2011
CLIENT & REFERENCE DATA MANAGEMENT
Processed queues for FX/Money Market/Derivatives/FI etc.
New customer setup / amendment, Accounts setup / amendment, cancellation using CBD/ IRFE/ ATHENA/ CASS II system
Handled the team as coordinator
Provided training to new joiners
Audited/verified works of the team
Handled team's quality
Queue management – SLA, TAT, completed requests and handled queries of Team
Taken care of both EMEA & US Clients through calls and messenger
Handled time utilization for whole team
Worked as transport SPOC for the team & resolved different issues
Verified the authentication of cheques issued by JPMC customers to prevent fraud and protect the bank from occurring losses
Process Associate
Infosys BPO
Bangalore, Karnataka
05.2006 - 04.2007
BLOOMBERG DATA ANALYST
Analyzed financial statements issued by different organization
Post analyzing financial statements, data (EPS/Gross/Net income/Assets/Liabilities etc.) captured into Bloomberg home site with 100% accuracy
Statements are used by the investors interested to invest in different sectors
Execution of files input and output on regular basis for better queue management
Assisted other team members for the critical cases and clearing queues
Prepared reports for various purposes and presenting to the management & team
Organized different activities within the team for the improvement of the process Achievements
Education
Bachelor of Commerce - Accounting
Calcutta University
Kolkata
05.2000 - 04.2003
MBA - Accounting And Finance
Institute Of Business Management & Technology
Bangalore
05.2004 - 04.2006
Skills
Sound working knowledge of MS Office, MS-Excel, MS-Word, MS-PowerPointundefined
Accomplishments
Honored with SPOT award several time from Societe Generale
Rewarded as STAR OF THE QUARTER from Societe Generale
Rewarded with Extra Miller award from JP Morgan Chase
Received Zing award thrice from JP Morgan Chase
Medaled with client appreciation for productive work, many times
Secured all India rank in NITAT conducted by NIIT computer training institute
Attended skill test conducted by NAASCOM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
Assertive and enthusiastic with good interpersonal and communication skills
Never say die attitude with utmost belief in self and trust in others
Demonstrating consistency in streamlining operations
A positive attitude backed up with practical experience
Strong decision-making skills and the ability to prioritize and plan effectively
Methodical approach to all tasks
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Operations Manager
Societe Generale Global Solution center pvt ltd
08.2011 - Current
Team Member
JP Morgan Chase
04.2007 - 07.2011
Process Associate
Infosys BPO
05.2006 - 04.2007
MBA - Accounting And Finance
Institute Of Business Management & Technology
05.2004 - 04.2006
Bachelor of Commerce - Accounting
Calcutta University
05.2000 - 04.2003
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