Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Additional Information
Quote
Timeline
SoftwareDeveloper
Roni Sarkar

Roni Sarkar

Operations Manager
Bengaluru,KA

Summary

Accomplished management professional with 14 years of career progression in banking operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator with English fluency and well-versed in employee, vendor and partner relations.

Overview

5
5
years of post-secondary education
15
15
years of professional experience

Work History

Operations Manager

Societe Generale Global Solution center pvt ltd
Bangalore , Karnataka
2011.08 - Current

CLIENT ONBOARDING, KYC, REFERENCE & REGULATORY DATA MANAGEMENT

  • End to end management of client KYC process including liaison across the business, compliance and operations
  • Performing ongoing customer due diligence including maintenance and updating of AML and KYC records and information for existing clients
  • Check for Entity type and relevant documents in the client File created by the KYC Reviewer
  • Check for all True positive alerts, captured and verified through screening
  • Check for correct risk rating proposed & the client is identified and analyzed with risk parameters as High, medium and low.
  • Background check for the entire clientele (Connection to politically exposed person, Country of residence and Nature of business)
  • Maintaining regulatory requirement as per FATCA, CRS, 871M, EMIR, MIFID, DFA, FBL, PI etc. regulations
  • Provide Feedback to the Reviewer and Have the Corrected File Re checked and scored for MIS
  • Ensuring smooth BAU of activities managed as part of Data Quality management and Remediation Projects
  • Escalation management, RCA preparation on incidents
  • Responsible for production KPIs, Monthly Dashboards and Quality control declaration in various applications
  • To define productivity measurement trackers to ensure right unit processing time, thereby identifying internal efficiency with the process
  • Interaction with vendor management teams & data providers to identify & define centralized data source for Fund & Corporate client data management
  • To lead project initiatives, from project definition, budget assessment, resource finalization to heading project Operational and Steering (Sponsor) committee meetings
  • Supervising Automation study topics within the process and coordinating with IT & Development to facilitate smooth go-live of BOTs into production
  • Part of Executive committee that decides and runs cross process initiatives and synergies
  • Managerial point of contact for onshore/sponsor queries on Remediation Projects
  • Lead on Governance initiatives, responsible to establish connect with Front Office and Back Office functions, understand their requirements and define regular governance interaction to collect feedbacks and measure progress
  • Responsible for periodic review of SLA and BIA documents and receiving sign off from onshore
  • In charge for monthly sign-off of billing and headcount details of the process with Management Service Units
  • Ensuring meeting with different stake holder to understand their expectation and providing best solution as per the requirements

Team Member

JP Morgan Chase
Bangalore , Karnataka
2007.04 - 2011.07

CLIENT & REFERENCE DATA MANAGEMENT

  • Processed queues for FX/Money Market/Derivatives/FI etc.
  • New customer setup / amendment, Accounts setup / amendment, cancellation using CBD/ IRFE/ ATHENA/ CASS II system
  • Handled the team as coordinator
  • Provided training to new joiners
  • Audited/verified works of the team
  • Handled team's quality
  • Queue management – SLA, TAT, completed requests and handled queries of Team
  • Taken care of both EMEA & US Clients through calls and messenger
  • Handled time utilization for whole team
  • Worked as transport SPOC for the team & resolved different issues
  • Verified the authentication of cheques issued by JPMC customers to prevent fraud and protect the bank from occurring losses

Process Associate

Infosys BPO
Bangalore , Karnataka
2006.05 - 2007.04

BLOOMBERG DATA ANALYST

  • Analyzed financial statements issued by different organization
  • Post analyzing financial statements, data (EPS/Gross/Net income/Assets/Liabilities etc.) captured into Bloomberg home site with 100% accuracy
  • Statements are used by the investors interested to invest in different sectors
  • Execution of files input and output on regular basis for better queue management
  • Assisted other team members for the critical cases and clearing queues
  • Prepared reports for various purposes and presenting to the management & team
  • Organized different activities within the team for the improvement of the process Achievements

Education

Bachelor of Commerce - Accounting

Calcutta University
Kolkata
2000.05 - 2003.04

MBA - Accounting And Finance

Institute Of Business Management & Technology
Bangalore
2004.05 - 2006.04

Skills

Sound working knowledge of MS Office, MS-Excel, MS-Word, MS-PowerPointundefined

Accomplishments

  • Honored with SPOT award several time from Societe Generale
  • Rewarded as STAR OF THE QUARTER from Societe Generale
  • Rewarded with Extra Miller award from JP Morgan Chase
  • Received Zing award thrice from JP Morgan Chase
  • Medaled with client appreciation for productive work, many times
  • Secured all India rank in NITAT conducted by NIIT computer training institute
  • Attended skill test conducted by NAASCOM

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information

  • Assertive and enthusiastic with good interpersonal and communication skills
  • Never say die attitude with utmost belief in self and trust in others
  • Demonstrating consistency in streamlining operations
  • A positive attitude backed up with practical experience
  • Strong decision-making skills and the ability to prioritize and plan effectively
  • Methodical approach to all tasks

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Operations Manager

Societe Generale Global Solution center pvt ltd
2011.08 - Current

Team Member

JP Morgan Chase
2007.04 - 2011.07

Process Associate

Infosys BPO
2006.05 - 2007.04

MBA - Accounting And Finance

Institute Of Business Management & Technology
2004.05 - 2006.04

Bachelor of Commerce - Accounting

Calcutta University
2000.05 - 2003.04
Roni SarkarOperations Manager