RONIA SHARMA
PALWAL
Summary
To excel in my profession by increasing the sphere of my knowledge,improving the quality of work through experience, dedication and contribution towards the development of the organization.
Overview
3
3
years of professional experience
Work History
Associate
PAYTM PAYMENTS BANK
NOIDA
11.2023 - Current
- Customer interaction through video call for completing KYC.
- Managed Assigned Task In an efficient and timely manner.
- Manage customer’s action and behavior.
- Create and share reports on timely basis to maintain the TAT.
Loan Officer
Capri Global Capital Limited (CGCL)
FARIDABAD
05.2023 - 10.2024
- Developed and maintained relationships with potential customers to increase loan business.
- Provided customer service support throughout the entire process from application through closing.
- Tracked and managed new leads and followed up on referral business.
Customer Care Executive
India Infoline Finance Limited (IIFL)
FARIDABAD
05.2022 - 11.2024
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Assisted customers with product selection based on individual needs.
- Created detailed reports of customer interactions for internal records keeping purposes.
Education
Bachelor of Science - Biotechnology
Stani Memorial P.G. College (SMPGC)
Jaipur08-2019
Bachelor of Science - Biotechnology
Jaipur National University
Jaipur08-2019
12th - Medical
Kendriya Vidyalaya
Palwal06-2016
10th - Normal
Kendriya Vidyalaya
Palwal06-2014
Skills
- Proficient with Microsoft Word,Excel and Power Point
- Composed and sent over 150 emails a week using Microsoft Outlook
- Created and formatted simple office budget spread sheets on Microsoft Excel
- Wrote,edited and formatted documents on Microsoft Word
- Organized tasks using Google Calendar
Accomplishments
- Played Volleyball inInter-University Tournament.
- Played National tournament in ThrowBall
PERSONAL DETAILS
- 03/09/1998
- UNMARRIED
- 4- civil line near shiv mandir palwal.
Timeline
Associate
PAYTM PAYMENTS BANK
11.2023 - Current
Loan Officer
Capri Global Capital Limited (CGCL)
05.2023 - 10.2024
Customer Care Executive
India Infoline Finance Limited (IIFL)
05.2022 - 11.2024
Bachelor of Science - Biotechnology
Stani Memorial P.G. College (SMPGC)
Bachelor of Science - Biotechnology
Jaipur National University
12th - Medical
Kendriya Vidyalaya
10th - Normal
Kendriya Vidyalaya
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